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Internet Marketing Scholarships Available for Mums in Chatswood

Digital Business Course - Google marketingPerhaps you’re a mum who’s available during school hours and want to start your own business? We might have the opportunity for you. Due to the success of our MYOB training courses and with requests from our students we are developing the Digital Business Course in conjunction with the Australian Small Business Centre.

[quote]We’re looking for talented mumpreneurs who want to learn some new skills while working with a live online training business.[/quote]

With the Small Business Management Course on our Learning System we’re keen to help mums create a business plan for their own business from our office right here in Chatswood. If you’re a reader from another part of Australia (or the world for that matter) you can still learn about our developments at this blog and at the Small Business Centre blog.

Michelle provides support for MYOB course students
Michelle provides support for our MYOB training course students

Michelle recently started on our training support team and we are looking for mums to help us with the development of the Digital Business Course and we are looking for mums who have excellent skills or motivation in:

  • Graphic Design
  • Business and Blog Writing
  • Website Design using WordPress
  • Social media
  • Online and Telephone based support
  • Bookkeeping
  • Marketing and Advertising
  • Google Online Marketing

If you would like to join us on a journey of learning and growth please enter your details at this form: (make sure you mention the EzyLearn blog post and we’ll receive all your information).

You’ll be interested to know that our Digital Business Course is designed around helping a printing business in Artarmon get a professional website using WordPress, but more importantly students will learn about:

  • Integrating social media,
  • Creating and optimising a blog (just like this one!),
  • Using YouTube
  • Using Google Analytics to measure your results
  • Getting the most from Google Adwords
  • Learn about Google authorship
  • Google Local Marketing

Students will also learn about a host of other Google services available to help businesses become more visible to their potential customers and step into the new age of online marketing. Students will learn about how to make a business “relevant” in Google searches.

The other aspect of our Digital Business Course is we want to educate mums how to perform the tasks that many businesses need to become visible online. In the same way that learning MYOB enables mums to work flexible hours from their own home, the Digital Business Course will provide an excellent structure to enable mums to work flexible hours while helping businesses get into the digital age.

Enter your details at this website for an opportunity to win a scholarship:


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Why Join the MYOB Job Seekers Student Community?

Mums study group for MYOB job seekersI recently welcomed Michelle, our newest team member who completed our MYOB training course and whom we found by writing a blog post as opposed to spending lots of money on Seek with no success at all.

[quote]I’m not stressing too much how bad our Seek experience was am I?[/quote]

Moving on, I want to share with you what we discovered are the reasons that students join a study community and more specifically a Study group for specialised programs like MYOB. The reasons are very similar to why some people prefer to do an trainer-led (or class-based) course at places like TAFE.

It’s important to remember the goal for the course and joining a study group and that is to find an MYOB job.

Here are the reasons:

Tips and Tricks using MYOB

You may be studying the same course content as other students, but you will interpret some things differently to others just based on your life and work experiences.

Help with your MYOB course

Just because you’re studying online and there is not a teacher standing at the front of the classroom, help and support is available.

Request more MYOB training

We understand that it can be hard to stay up-to-date with market demands—and costly, too. Software vendors are always changing their products, technologies are changing, and then there is the advent of new ones. But as an employee the more you know about changes to software and new technologies, the more valuable you are to an employer.

Get Inspiration from other MYOB students and our Tutors

At some point in our careers, we’ve all needed some form of mentorship or guidance to inspire us to keep going, to reach our goals and our dreams.

Get Recognition in front of their peers

An award ceremony—where you’re presented with your MYOB certificate is a significant and important part of the learning experience.

Find a Study Buddy

Don’t go it alone, get a study buddy. It make the learning experience much more social and human.

Compare yourself

We all do it at some point or another: we size each other up to see how we’re fairing by comparison.

Read more about our Revamped Student Community and come along and join us.


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Admin Assistant position filled and new MYOB job at Chatswood

Michelle provides support for MYOB course students
Michelle provides support for our MYOB training course students

Did you remember receiving that blog post about us looking for a person to work with us doing office admin in Chatswood? Michelle, one of our MYOB course students, completed her Business Service Provider profile and fit the bill so we brought her in for interviewing.

You might recall that we wrote about an MYOB course student who also created a website for her fathers business? It was Michelle!

Michelle is a hard working mother of two teenage children and she has worked hard to learn new skills, while managing her fathers business, building it’s website and lots of other great things.

Michelle is now part of our team and she’s learning a lot of new things about how we operate our business, how we promote ourselves online and also how we use online marketing tools like Google. Most importantly I’m introducing her because she’s available to help current students get through their course as part of our Student Community and Tutor Support program to helps them in their journey to find MYOB jobs.

But more than MYOB, Michelle is currently completing her Cert IV in Small Business Management with the aim of being able to help people start their own business or manage their existing business better.

Welcome aboard Michelle 🙂

We’re revamping our Student Community and Tutor Support service to specifically focus on skills to help students find MYOB jobs and learn small business management skills and Michelle will be available to help students.

MYOB jobs in Chatswood and Gold Coast.

I was so impressed with the result of our search that I’m reaching out again. We are looking for another admin assistant at our Chatswood office and also in the Gold Coast area so if you live in these areas make sure you complete the Business Service Provider and tell us a bit about yourself. We prefer to work with students who have completed our course and understand how we operate our business so you get the first chance!

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ATO Tax Refunds – Get Your Tax Return in Early

Lodge your tax return early and you're bound to get a quick refund.
Lodge your tax return early and you’re bound to get a quick refund.

We’re always updating our course content to ensure our MYOB course reflect the market demands of bookkeepers in an ever-changing industry, and if you’re one of our MYOB lifetime students you have access to this content any time, every time.

And we use this blog to keep you up-to-date with industry news — like this news just in from the ATO:

A total of 1.7 million returns were received by the ATO between 1 July and 23 July 2013, and already refunds have been issued for some 40 percent of those returns—a whopping $1.68 billion refunded in less than 30 days. Continue reading ATO Tax Refunds – Get Your Tax Return in Early

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Payroll Advice: The Role of the Payroll Professional

There's a lot of aspects to payroll.
Sometimes the importance of payroll is underestimated.

When the national minimum wage increased this month, it got us thinking about the role the payroll professional plays in a business. Payroll is an important and often complex aspect of every business — and a topic we cover in our MYOB training course — but it’s often the most underestimated. So we decided to take a deeper look at the role of the payroll professional.

Payroll: There’s Quite a Lot to It

Even though payroll sounds easy enough — you just pay people their wages, right? — it’s actually not as simple as it sounds. As a payroll professional, you’re entirely responsible for understanding and interpreting the ever-changing regulations and legislation relating to payroll; as well as managing the demands of both the employer and employee.

And as such, payroll is not a simple task for the uninitiated; it requires a person with solid knowledge of PAYG and superannuation, as well as an understanding of Australian tax.

For instance, how do you ensure you’re making the correct contributions to an employee’s HECS or HELP debt? Or make sure super contributions are made correctly (and to the correct fund)? Are you certain your employees are being paid according to the correct modern award? Getting these things wrong is not just time-consuming to rectify, but can also incur fines to your company!

In a recent new book by Tracey Angwin called The Payroll Revolution (which has gone on to become an Australian best seller) Angwin discusses the responsibility of the payroll professional and offers practical and guided tips on Australian payroll.

Just some of the skills that Angwin suggests the payroll professional should possess are:

  • Strong people skills
  • AIS/payroll software experience (such as MYOB)
  • General email, word and excel skills
  • Strong understanding of superannuation and PAYG
  • Good knowledge of the Fairwork Act
  • Ability to work under pressure and to tight deadlines
  • Strong mathematical skills
  • Strong problem solving skills.


We cover the technical side of payroll in our MYOB training course; the Australian Payroll Association website can also give you more information on payroll practices. We also highly recommend The Payroll Revolution.

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MYOB Student Creates a Website for Dad’s Business Using WordPress.

ASBC-Crest-smaller-Certified ContractorYou might recall the blog post that I put out earlier this week advertising for an Admin Assistant for our Chatswood office. We had some fantastic responses and it confirmed my thoughts about promoting work opportunities to our own network as opposed to complete strangers on a website like SEEK.

You might be interested to read about our bad SEEK experiences at the Australian Small Business Blog! There’s also some interesting information about competition and business valuation that you might find interesting if you are planning to start your own business and want to understand the concept of value.

One of the most interesting experiences in my team building exercise so far is discovering people’s attitude to work. The best example I can think of is the story about one lady who completed our MYOB course so that she could help run her father’s business. In the short time she had to get up to speed, she was able to use her skills to not only help manage the finances of the business but she was able to improvise and adapt to each new situation that arose, including building a professional website for that business using WordPress and perform many other tasks outside of her area of expertise.

[quote]This is one of the key skills you need to run your own startup business. Improvisation.[/quote]

We are working on a Certification Program for the Australian Small Business Centre to credential contractors who make themselves available to help businesses manage their business from Day-to-Day. This program is designed to build a team of competent professionals who understand the principles of providing a good and competent service for a reasonable return. We are looking for contractors who want to work with local businesses and offer a win-win service.

If you want to start your own business or want help getting your existing business off the ground make sure you complete the Business Service Provider form and begin your journey on becoming a Certified Contractor.

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Does Online Study Translate into Better Employment Prospects?

Are you more likely to get that job if you study online?
Are you more likely to get that job if you study online?

In a recent post I discussed the differences between studying at TAFE, university or a private institution, the various methods of delivery and why you might choose one over the other. But does one particular method of delivery translate into better employment prospects?

Online Study: For Self Starters?

Online study (or correspondence or distance learning, as it was once known) has long divided people into two camps: those who see online or distance students as being self-motivated and dedicated, and those traditionalists or purists who see face-to-face learning as being, in some way, superior.

Truthfully, both sides are probably right. Face-to-face learning does force interaction between students — a precursor to real-life interaction and networking in business.

Business Means Dealing with People

We have often said that one of the fundamental requirements when starting a business is being able to plan. Another, however, is being able to interact and communicate with people from many walks-of-life. And from time-to-time, this means respecting the ideas and opinions of your colleagues whether you agree or not.

Managing or running a business often has less to do with balance sheets and more to do with managing people, or rather, managing different personalities. To a large extent, these are skills you learn in the playground; the university campus.

But they’re also frequently skills a person either inherently has or hasn’t. University doesn’t teach these skills as much as it brings them out in people already possessing them.

Take Mark Zuckerberg — an ambitious Internet visionary — but someone ill-equipped to deal with people and personalities (it’s Sheryl Sandberg who does that), even though he studied face-to-face at university, where Facebook was born. It’s true that face-to-face learning can sometimes conceal a great deal of unmotivated people — people that require constant direction, attention and supervision.

Online Study: If YOU Like Being in Charge

Online study doesn’t allow you to be unmotivated and in constant need of direction; it’s wholly autonomous and requires students to have a great deal of self-motivation, drive and ambition. These are traits that, for a person completing a course in bookkeeping with the intention to work as a sole-trader, will go a long way in determining your success a business owner.

Online students also show a great deal of technological savvy — the ability to work with new systems without a person at the ready to prompt you or answer your questions is an invaluable trait for business owners that often only have themselves to rely on for guidance.

In many ways, online students are problem-solvers; where it’s human nature to put our hand up for help, online students are forced to really look at the problem-at-hand logically, and thoroughly exhaust their options before sending off an email or picking up the phone.

But like universities don’t teach social interaction — they merely foster it — online study doesn’t teach autonomy. I would say that online students are attracted to online study because they already possess those traits likely to make them successful in business.


When you enrol in one of our MYOB training courses, you should be happy to know that you’re among a group of self-motivated, ambitious individuals with the drive and determination to succeed.

Together with EzyLearn, you’re on track to become the next small-business entrepreneur.

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The Skinny on Resume Writing

Basic do’s and don’t on resume writing

Resume writing to perfection
There’s an art to resume writing but it’s not rocket science.

The job market is tough; that much is true. But if you’ve been sending out your CV with very little response, the job market is only one part of the problem. It’s more than likely that your resume isn’t doing you any favours.

Keeping resume writing simple

Resume writing is about showing prospective employers why you are the best fit for a position and their organisation. It’s not about listing all the jobs you’ve ever had in the past — a café owner looking for a new barista is probably not interested in the three years you spent working in a corporate law firm.

When it comes to pointing out your experience, there are some basic do’s and don’t’s to resume writing. A resume shouldn’t be like a laboured novel; nor should it be so subtle in pointing out your experience that the reader is left to work out exactly how your experience applies to the position they need to fill — recruiters don’t have time for that.

And remember, the majority of companies today outsource the recruitment process to recruitment agencies that receive thousands of CVs and resumes on a daily basis for their large portfolio of clients. Even those companies that still  handle recruitment themselves will have extremely busy HR departments; even in large companies, often there’s only one person reviewing the abundant CVs they receive.

35 seconds to make your mark

When it comes to resume writing, you have to get them in quick! Being time poor and exceedingly busy, most recruiters only spend about 35 seconds on each CV or resume.

This means you have 35 seconds to convince a recruiter that it’s worth reading your CV further or, better still, getting you in for an interview.

You’ll achieve this if you:

  • Get to the point, but don’t be arrogant — this is a massive turn-off.
  • Don’t over-embellish: if you didn’t actually do something, don’t say you did — you will get found out.
  • Are concise: don’t cram your resume or CV full of interesting (to you) but ultimately irrelevant previous positions (like dog walker in 1982), achievements or interests (ferret racing is better kept to yourself).

But don’t see the minimalist approach as an opportunity to get fancy with the design of your CV.

Unless you actually are a designer of some sort, just use a clean template that clearly highlights why you’re the right person for the job. I once received a CV formatted like a crossword puzzle to list the person’s experience and education; clever perhaps, but the CV after that was easy to read and it was that person I called in for the interview.

To avoid the daunting task of resume writing from scratch each time you decide to change employment, you should get into the habit of updating your CV on a regular basis.

Need more help?

EzyLearn is in a great position to help you with your resume writing because we understand the employment market and the needs of employers. We also have team members with top quality resume writing skills and experience in creating quality resumes for administration and bookkeeping positions in particular. Other related blog posts: Finding a Job Using LinkedIn

If you’d like to share your job hunting experiences with us and others, please visit us our Facebook page — you can also let us know here if you need help with resume writing. We can also help you brush up your Microsoft Word skills for resume writing

Social Media and Digital Marketing online training course_comp

Are you in business as a bookkeeper, tradesperson, retailer, trainer or real estate agent and want to stand out from the crowd? We can teach you the online marketing techniques to help you do just this! Check out what’s included in our comprehensive Social Media and Digital Marketing online training courses.


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The Marketing Lessons All Small Businesses Can Learn From Big Businesses

ID-10069551We regularly receive tips from the academic board of our small business management course and they’ve recently shared something about marketing.

[quote]One of the biggest mistakes a small-business owner can make is to think that advertising budgets and marketing strategies are the playthings of big business.[/quote]

By borrowing some of the strategies some of the biggest businesses do well, there are many marketing opportunities small business owners can utilise to generate some organic business leads—and many of them are low-cost!

  1. Web Presence – Face it, whenever you speak to a potential new client, the first thing they do is Google you. If you don’t turn up in Google, or worse, what does is out-of-date or uninformative, you’ve already lost some of your credibility and you haven’t even done business with them yet!
    Your website should clearly outline what services you offer, but that doesn’t mean you can’t have fun with it! Design a website that shows off your personality and sets you apart from your competitors. Our WordPress course can give you the skills you need.
  2. Email Marketing – Is a great low-cost marketing option providing you do it right! Many companies—big and small—make the mistake of bombarding their mailing lists with too many advertising emails, most of which are irrelevant and often result in the click of an “unsubscribe” button.
    The trick, here, is to divide your mailing list into categories based on your client’s interest and business needs, and then tailor EDMs or newsletters to each category. The messages with the best cut-through are quirky and informative and act simply as a touch point with your customer that isn’t blatantly spruiking your business or rehashing your sales pitch.
  3. Social Media – If you’re going to use social media for your business, great! But if you think that by just starting a facebook page and then arbitrarily updating it with photos or your latest special offers when you feel like it will work, well you’re wrong!
    If you’re going to use social media for your business, make sure you deliver value to your social media friends and followers. Special offers are great, but after a while people tire of them. Keep your content fresh and interesting, and above all, regular!
  4. Google training coursesOnline Advertising – The thing about the internet, particularly search engines like Google, is that they’re terrific if you know what you’re looking for. If you don’t, however, it’s like running into a crowded Allianz Stadium on grand final night and calling out, “where can I find my car keys?”
    This is where online advertising comes in. Search engine advertising (also called Search Engine Marketing or SEM), like Google Adwords, is a cheap way to get started so that anytime someone searches on google using your keywords, your ad will appear with a link straight to your website.

Don’t forget—Apple Inc, once a little start-up in Steve Jobs’ garage—never launches a new product quietly, so why should you launch your business quietly?

If you create a good marketing plan and stick to it, you’re guaranteed to see results. If you’re unsure what goes into creating a marketing plan, we cover marketing strategies in our Small Business Management course.

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Why Is a Code of Ethics, Conduct or Practice Important for your Business?


As a journalist, I choose to act in accordance with the Code of Ethics set out by the Media Entertainment and Arts Alliance (MEAA), of which honesty, fairness, independence, and respect for the rights of others underpins the code.

This means I strive to ensure that every story I research and write about is honest, fair, independent, and respectful to the rights of others—even this blog post! And over the years, most of the organisations I have worked for, have too, upheld the ethos of the MEAA Code of Ethics.

Of course, just because a particular industry or trade union prescribes a set of guidelines, doesn’t necessarily mean each organisation or practitioner within that industry will uphold them—case in point: News International’s involvement in the phone hacking scandal in the UK.

And usually, until there is a breach of ethics like that of News International’s, it’s rather easy to forget why a code of ethics is necessary, particularly since compliance to the code is often voluntary, or at least, highly malleable.

But by submitting to a code of ethics, conduct or practice, you’re establishing yourself as an authority in your field; you’re telling your customers, clients and employees that you have integrity.

If you’re a bookkeeper or operate your own bookkeeping business, your clients are entrusting you with one of their most prized possessions—their livelihoods, and a code of ethics illustrates to them how you and your business operate.

But there are other reasons to adopt a code of ethics, aside from professional status. Ben and Jerry’s Ice Cream, for instance, instituted a “values-led business” code by donating 7.5 percent of profits to charity, while other organisations value a work culture grounded in a strong ethical framework that promotes high staff retention, greater customer loyalty, and increased productivity.

For all the different reasons an organisation or business would have to adopt a code of ethics, the outcome never deviates—a code of ethics ensures accountability.

If you choose to submit to the Australian Association of Professional Bookkeepers’ Code of Professional Conduct, you’re communicating to your clients what they can expect from you, and, in turn, what you can expect from them—conduct that is ethical and lawful, confidential, objective and independent, and competent.

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What’s the cheapest cloud accounting software? How does it compare with MYOB AccountRight Live?

We’re augmenting our MYOB Training Courses as you may already be aware and that includes new training courses for cloud based accounting software like Reach Accounting.

Currently, the cheapest Australian cloud-based accounting software is Reach Accounting, provided by Australian domain registration and web hosting company, Net Registry.

Net Registry has been operating in Australia since 1997 and, over the years, has grown from a start-up business to the largest and most trusted provider of domain names and web hosting in the country.

Web hosting, as some of you probably already know, is another cloud-based service, so it seems only natural that Net Registry would eventually move into the cloud accounting space, which they have done with Reach.

While Reach is certainly the cheapest Australian-based cloud accounting software on the market, offering great benefits, such as, multiple user access (so everyone from owner, to staff, to bookkeeper, to accountant can have access at the same time from different offices), unlimited support and no hidden fees, it differs in functionality to MYOB AccountRight Live.

Over the years, MYOB AccountRight, has become a rather sophisticated piece of accounting software; its features include, access via the PC or the cloud, inventory, bill by time and more.

However, if your business model is relatively simple, Reach Accounting could prove a more economical option coming in at around $10 per month cheaper than the basic version of MYOB AccountRight Live, by far Australia’s cheapest cloud-based accounting software.

Although we do not provide training on MYOB AccountRight Live, we are exploring it along with Reach Accounting as part of the Bookkeeping Academy.

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What is Teleworking?

Teleworking from home in Australia - NBN

In a nutshell, teleworking is the ability for employees to work remotely, usually from a home office, rather than travelling to the workplace. And it’s something that Australia, and indeed, the rest of the world has been moving towards for some time.

If you think about it, ever since the widespread adoption of email, the wheels have been in motion for an era where people could opt to work from home rather than commuting to the workplace every day.

For a while, though, it has been a bit of a logistical nightmare. If you’ve ever tried to work remotely before, then chances are, at some point you’ve uttered one or all of these complaints: “This file is too large for me to email”, [quote]I don’t have that software installed on my home PC[/quote]  or “My Internet’s really slow. I might as well just come into the office”.

But when you throw things like broadband Internet, laptops, tablet devices, smart phones and the latest little life-saver, cloud accounting and storage software (like Dropbox) into the mix, working remotely, or teleworking, slowly but surely got easier.

The benefits of teleworking to employees and employers, plus also to the Australian government are huge, which is why the Australian government spearheaded the move to a National Broadband Network (NBN), which, when rollout is complete, will see high-speed Internet cabled into nearly every Australian home (93%).

The NBN will give you the freedom to things like enrol in distance education or complete one of our MYOB courses, work from home, or even start a home-based business without having to worry about poor or unreliable internet coverage.

Teleworking is the future of all Australian workplaces – you can learn about the benefits of teleworking here.

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Online MYOB Courses with a 30-Day Money-Back Guarantee

MYOB Training Courses with 30 Day money back guarantee

Full Money-Back Guarantee

IF YOU’RE FAMILIAR WITH our online MYOB courses you might recall that we offer a money-back guarantee. We’ve always offered this guarantee because online training is still a relatively new phenomenon for many students. Perhaps these students would still prefer some one-to-one, personal attention from a tutor in a class-based training course.

Our original money-back guarantee was for 7 days, but after speaking with a handful of new students they seemed anxious that they didn’t have enough time to get around the course to see if it’s right for them. Some of our fastest students manage to get through the entire course within 5 days, most people get through it in 2-3 weeks, but regardless of how fast or slow you learn, all new students have the 30 day money-back guarantee.

We also offer the 30-day money back guarantee because we think we offer the most comprehensive MYOB courses available in Australia. Our online MYOB training includes:

  • 5 MYOB courses (Set Up to Payroll)
  • 7 training workbooks (some MYOB courses have 2 workbooks)
  • 7 different case studies (each workbook takes you through another example of how MYOB accounting software is used)
  • Over 250 training videos
  • Several MYOB versions (version 15 to 19, as well as the latest version 2012)
  • Knowledge Reviews to test your skills regularly throughout the course
  • 12 month’s or Lifetime Access so you can use the MYOB courses as an ongoing resource.
  • FREE student membership to the Institute of Certified Bookkeepers (ICB)


Our MYOB courses will give you confidence whether you:

  1. are applying for a job that requires MYOB
  2. want to be more useful in your current job OR
  3. want to start (or better manage) your own small business

Our new 30-day money-back guarantee shows how confident we are in the value of our online training courses. Find out more about our MYOB training courses. Enrol today and start by 5pm next business day.

online bookkeeping courses to earn cpd points

EzyLearn Excel, MYOB and Xero online training courses count towards Continuing Professional Development (CPD) for bookkeepers and accountants. We’ve been an accredited training provider of the Institute of Certified Bookkeepers ever since the organisation started in Australia. Find out how CPD points can be of benefit to you.


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Will you do it when you feel more confident?

Confidence to get that job and start a business


Is low self-confidence contributing to you not achieving your work or life goals? When we held MYOB Courses in our Sydney Training Centres I remember speaking to a lot of mums who were returning to the workforce after a long absence while they were looking after their kids. Lack of confidence was one of the major topics that came up. It was like a whole lifetime had passed since they left the workforce and their lack of confidence was stopping them from finding work.

The same is true for business owners. I was recently speaking to a business coach who has helped many small business owners start and grow their businesses, including bookkeeping businesses. We are very happy to have Di Brown as a contributing specialist so read on to discover some insights about confidence and reaching your goals.

Is lack of confidence holding you back?

Business coach for starting a new business or getting the dream jobBy Di Brown

Are you one of the many people whose lack of confidence is holding them back, keeping them stuck or stopping them from making a career change they desperately want?

How many times have you heard someone say, ‘I will do it when I feel more confident?’ The truth is, the only way you are going to become more confident is by doing it. In her book Feel the Fear and do it Anyway, Susan Jeffers states that you are never going to get rid of fear. Even the most successful and confident people feel fear. The only difference is that they ‘feel the fear and do it anyway’. Eventually through repetition and experience it does get easier and you do become more competent and confident.

We all started out with confidence, it is inside every human being. For example when babies attempt to walk for the first time, there is no hesitation about what they want to do. There is no worry about falling because they know exactly what to do when it happens. Stand up and do it again! We were all babies once with the confidence to learn to walk and go for what we wanted.

The action of doing

It’s in the action of ‘doing’ that confidence grows! Do you remember when you first learnt to drive a car? I do! It was a new experience and a bit scary; there were so many different things to remember. There was the brake, accelerator, clutch and gears, speedometer and blinkers. I don’t know about you but when it was time to change lanes, I even had to remember to keep the steering wheel straight when I looked over my shoulder. There were quite a few occasions when I turned my head to make sure it was safe that the steering wheel would come with me. I wasn’t very confident at all.

Well eventually I did get the hang of it. I don’t have to consciously think about how to drive any more. I feel completely competent and confident. Sometimes the car somehow gets home by itself! The way I became confident at driving was by doing it. If I waited until I felt more confident learn, I would probably still be catching the bus.

[quote]In our MYOB training courses our training workbooks contain case studies with exercises you can perform to increase your confidence.[/quote]

Confidence is within each and every one of us. Although in some of us it is just allowed to lay dormant. When our confidence lays dormant it can stop us from going after and getting what we want in life and business. It allows self-doubt to creep in which then allows fear to rule our desires and decisions. Imagine if we allowed self-doubt to win, we would probably still be crawling and catching the bus.

Confidence is positive

Low confidence can often manifest itself as negativity – seeing the glass as half empty, doubting ourselves and often making excuses. Whereas confident people are usually positive – seeing the glass as half full, they believe in themselves and their abilities, and they believe in living life to the full.

Is your confidence awake and thriving or asleep and inactive? If you don’t feel very confident, it’s time to wake up what is rightfully yours and choose to use it.

One way to awaken your confidence is by ‘acting as if’ you are already confident. It may feel a little strange at first but with time it will come naturally. There are many ways you can show confidence. You can change your behaviour, your body language, how you speak, what you say, and how you think.

When you think about someone who is confident ask yourself: –

  • Do they make excuses or do they do whatever it takes?
  • Are their postures straight and upright or are they slumped over?
  • Is their language direct and full with certainty or are they wishy washy?
  • Are they doubting themselves or thinking about completing the task at hand?

Whatever it is you would like to do, ‘just do it!’ Before you know it, your competence and confidence will show up just in time for you to take on your next adventure.


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EzyLearn students receive MYOB courses for free

MYOB AccountRight Plus 2012 online training coursesHave you pondered the benefits of a lifetime student access to our MYOB courses? Here is the best answer we can think of – our newest MYOB course is the MYOB Setup course for version 2012, and all students will have access to this course for no extra charge*.

I wrote recently about the significant changes that are occurring with MYOB accounting software as they take their journey from desktop to cloud and in-between. I’ll explain more about the in-between part in another blog post. These modifications have caused a change in how to use MYOB software so we’ve undergone a re-write of all of our courses. The MYOB Setup Course is now in beta stage and we are looking for existing students who want to give it a bit of a run through. Do you want to have a sneak peak at it?

Beta stage simply means it’s ready, but we want to see if our existing students like it. Do you want to become a VIP training member? It’s free, so submit your details in our Bookkeepers Register and select the VIP option.

I just want to use this opportunity to let you know another reason for choosing EzyLearn for your MYOB training: We create our own training materials and the people who create the courses also provide support to students. This means that we are amongst the first company to create training material for the latest versions of MYOB.

* If you have enrolled into a lifetime MYOB course access option.

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Satisfaction Statistics for online MYOB Training Courses

Our offer and your satisfaction

EzyLearn Support Satisfaction Statistics for MYOB training coursesWe strive for an innovative training experience for our Microsoft Excel and MYOB training courses by providing:

  • Beginners to advanced software training skills for one price so you don’t have to agonise over which course to choose for your current skill level
  • Lifetime access to course resources including updates
  • Variety of learning tools including training videos, workbooks with exercises, exercise files and knowledge reviews

As a result it is important for us to develop training materials that are easy to use and self explanatory so that our students learn quickly and we don’t need to provide too much support. We need to ensure that any problem a student faces is dealt with so that future students are guided more smoothly through their learning experience.

Sometimes it’s the software

Zendesk customer support for our online MYOB training courses

I wrote in a recent blog about the significant changes that MYOB are going through with their software and how it affects not only our students but real, live businesses that use MYOB software in day-to-day operations. We’ve experienced this most recently in our MYOB bank reconciliation course where we exported the accounts list and journal entries from a previous version of MYOB so that students can easily import them into the current version. This worked very well for all the previous versions until MYOB started developed their current versions using the Microsoft .NET platform.

After going through several scenarios about how to improve the flow of our course and scouting MYOB’s support communities we’ve discovered that importing from previous versions to the current version is a little more difficult than it use to be. Students will just need to create the data manually and this isn’t a major problem, but it highlights some of the issues that are faced in the real world anyway.

But what can we do?

To handle our growing number of student members (and we call you members because you have lifetime access to the course materials including the new updates) we implemented a powerful customer support system called Zendesk, a system that is used by over 20000 companies world-wide including Twitter,, Denver Broncos, Lonely Planet, and SAP. We also turned on the satisfaction ratings which scared us at first because we would truly see how well we are doing according to our students. The result? 90% Customer satisfaction – that’s a high distinction I believe.

Why write a blog post about it?

tim tams and coffee at Sydney training centre

There are several aspects to learning that most people are used to:

  • Training that is easy to follow and easy to duplicate so you can do it yourself
  • Training material to answer most of your questions
  • The social experience of meeting other people and sharing stories during the coffee break

Sadly, online training can’t provide the thousands of personal experiences our trainers experienced with their students during the coffee breaks, while eating Tim Tams. It’s this human contact element that we can’t replicate online so we closely watch the satisfaction ratings for the answers and support that our team provide to students when they have questions or difficulties.

We can’t replicate the coffee and Tim Tams online, but we can implement leading support tools and find great team members so we maintain a high distinction in support.