We recently wrote a post about referral marketing and how it can genuinely grow your business. We talk about different marketing strategies in our Small Business Management course, and particularly the different mediums – newspapers, online, etc – that you can use to advertise your business, but referral marketing is one marketing strategy that doesn’t cost a lot and that you can – and should! – begin today.
Apple: A Case Study for Using Referral Marketing
Besides driving sales, getting people talking about your business, its products or services (or creating ‘awareness’) is the goal of pretty much any marketing campaign. Consider Apple, for example. As a company they came back from the brink in the mid-2000’s when they launched the iPod. Apple had always created far superior products to IBM, but it wasn’t until Apple really pushed themselves as the trendier, far superior alternative to IBM and Microsoft-based products that they could become the company they are today.
The success of Apple is not just that their products were better (because they always were), but the way they marketed them to their customers, which relied heavily on referral marketing. Apple knew that once someone tried an iPod, they’d tell their friends about it and they’d, in turn, tell their friends about it, and so on.
Basic Networking How-To’s:
That’s basically what happened. And you can do the same for your business, even if you don’t have Apple’s marketing budget (or even their technological know-how). It starts with networking, so we’ve put together a few networking How To’s to get you on your way:
- Find your tribe: Whether you’re looking to connect with other local business owners or perhaps you’re specifically looking to connect with other bookkeepers, you need to find your tribe and make connections with them. You’d be surprised just how many other business owners are out there, just like you, looking to connect with others. Check your local newspaper, the noticeboard at your local shopping centre, gym or café. There are also a number of great online tools that facilitate networking – meetup.com is one of them, and a personal favourite of ours.
- Use social media: Social media is another great way to connect and interact with your customers and clients. But it’s also a great way to connect with other movers and shakers within your industry. Twitter and LinkedIn are especially great platforms for cultivating online connections with people in your industry. It’s important, however, not to treat Twitter as your own personal spamming platform. Your Twitter feed should be interesting and informative – and show that there’s a real person (or group of people) behind the Twitter handle, rather than a robot pushing out links to your website.
- Follow up – When you meet a new person, always ask for their business card and always offer yours. Remember that networking is not about selling, and in fact, you may not actually sell anything to that person, but if they like you, they may just refer you to their friend or colleague who is looking for your services. The key to getting to this point – where this other person is referring you to others – is being genuine. Take an interest in that person’s business and follow-up with them. Connect with that person on social media, send them email – follow up!
- Get outside your comfort zone: Instead of always going to your local networking group, try a group somewhere else. Business Networking International, or BNI, is a global networking organisation that is always looking for new members. It is very structured and not for everyone, but its huge success is partly because of the structured way they operate. Find a chapter near you and see if it works for you (tip: you may try a couple of chapters before you find your tribe).
So what are you still reading this blog post for? Go forth and pimp your business! Network, people!