News

Business Efficiency: Have You Said Sorry Today?

If you’re often apologising to clients because you can’t keep up with the work, you may be over-promising.

Maybe this sounds familiar: one of your clients has been calling you about a job you said you would do. You’ve been dodging their calls, because you haven’t had time to do it. Eventually they email, so you send one back. It begins: “Sorry, I’ve been really busy lately…” or “Sorry, I haven’t had a chance to…” “Sorry…” “Sorry…” “Sorry…”

Does Sorry = Inefficiency?

In one of the modules of our Small Business Management Course, we take you through business planning, where you learn about how to set processes and procedures to make your business operate efficiently. So if it feels like all of your emails begin with “sorry”, it could be because you’re not as efficient as you’d like to think you are.

If you’re new in business sometimes it’s a simple case of trying to seem more accommodating than is feasibly possible. If your clients regularly request work from you by a certain date that conflicts with your other work, suggest an alternate date rather than agreeing to something you can’t deliver.

Under Promise, Over Deliver

Good clients appreciate the honesty, and if they value the work you do, they’ll be happy to wait. It’s often not a question of efficiency. Those people who aren’t happy to wait, and would rather something that is rushed or who constantly give you short notice, possibly aren’t the kinds of clients you want anyway. Being honest establishes trust and clear communication with your clients, and paves the way towards a better, more efficient business relationship.

By having enough time to complete your work properly, you’re less likely to make errors, forget things or experience other setbacks in getting the job completed, which also reduces the number of “sorry” emails and phone calls you’re making.

But if you’re still finding yourself apologising, it could be a sign of a much bigger problem. Perhaps the processes and systems you have in place are failing you, and they need to be revised. It could be a case that you’ve outgrown the processes you have in place, and they’re slowing you down.

***

At the end of the day, your customers are counting on you and if they can’t rely on you to complete something when you say you will, they’ll go elsewhere. So stop apologising and get it right the first time!

Steve Slisar

Steve Slisar has been training people how to use computers since 1994, opened a training centre in 1999 in Dee Why and by 2005 had 3 training centres and created over 35 individual courses that include Screen videos with audio commentary, training workbooks for those who prefer to read to learn, and exercise files that are used with the tasks in the workbooks so you get practical experience in the software you are trying to learn. Now the creator of 5 of the most popular online MYOB training courses in Australia.

Recent Posts

The election for accounting software is now on

Have you noticed the social media ads for Reckon, MYOB and Xero? It's 2 months…

5 days ago

What is the cheapest way to learn Xero and Microsoft Excel

Learning how to use Xero for specific tasks is easy. There are dozens of videos…

2 weeks ago

Office Admin Workers Day – gift ideas for staff

Office admin workers are the key employees which keep every business running, large or small.…

2 weeks ago

Join the Bookkeeping Academy

Join the Bookkeeping Academy as a member to improve your personal brand and get online…

1 month ago

Should You Reconcile Your Accounts Every Day?

Reconciling Your Accounts Daily Gives a True Picture of Cash Flow The king was in…

1 month ago

BAS Course and Financial Reporting training by rescuing Jerry’s messy startup

Some of the most challenging bookkeeping work is catchup or rescue bookkeeping. When there are…

1 month ago