News

Can you REALLY Trust PayPal?

When we were using our old enrolment form I was alerted about the option to migrate to using Stripe instead of PayPal.

At the time I wondered why a software company that makes online forms would encourage all their users to migrate away from PayPal – the company that Elon Musk started. Now I can see why.

Don’t get me wrong, there are plenty of great features that PayPal offer, including:

  • PayPal Pay in 4
  • Cashflow lending
  • low cost ePayments gateway

The problem we’ve noticed is that once a payment has been received the system that we’re using often doesn’t get the correct notification of a successful payment for that order.

It started with our Wufoo form builder several years ago, but recently it has happened for some students who use PayPal for their payments.

AI Driven Customer Service, VERY Average PayPal

As a result of a recently missed payment a student requested a refund and the whole process for this has changed as well. In fact it was clunky and awful to use. So bad that we found ways of trying to reach out and ask a question to a real person.

We also wanted to know how to rectify the payment notification issue and came across a VERY awkward support system that wanted to just brush it’s hand of our enquiry!

The PayPal AI support assistant didn’t appear to understand English

We offer a 30 day money back guarantee and have since we first started offering online courses in MYOB and Xero and Microsoft Office. Early on this offer was important because some students didn’t know if they would be able to learn online. Now it’s to ensure that students are completely happy with their online learning experience.

Steve Slisar

Steve Slisar has been training people how to use computers since 1994, opened a training centre in 1999 in Dee Why and by 2005 had 3 training centres and created over 35 individual courses that include Screen videos with audio commentary, training workbooks for those who prefer to read to learn, and exercise files that are used with the tasks in the workbooks so you get practical experience in the software you are trying to learn. Now the creator of 5 of the most popular online MYOB training courses in Australia.

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