When we were using our old enrolment form I was alerted about the option to migrate to using Stripe instead of PayPal.
At the time I wondered why a software company that makes online forms would encourage all their users to migrate away from PayPal – the company that Elon Musk started. Now I can see why.
Don’t get me wrong, there are plenty of great features that PayPal offer, including:
The problem we’ve noticed is that once a payment has been received the system that we’re using often doesn’t get the correct notification of a successful payment for that order.
It started with our Wufoo form builder several years ago, but recently it has happened for some students who use PayPal for their payments.
As a result of a recently missed payment a student requested a refund and the whole process for this has changed as well. In fact it was clunky and awful to use. So bad that we found ways of trying to reach out and ask a question to a real person.
We also wanted to know how to rectify the payment notification issue and came across a VERY awkward support system that wanted to just brush it’s hand of our enquiry!
We offer a 30 day money back guarantee and have since we first started offering online courses in MYOB and Xero and Microsoft Office. Early on this offer was important because some students didn’t know if they would be able to learn online. Now it’s to ensure that students are completely happy with their online learning experience.
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