Customer service plays an important role in every business and is a measurement shoppers use to compare your business with your competitors.
Customer service jobs include an element of sales, operations and after sales support and is essentially about the messages and information that you send to potential customers while they are researching products and services they want to buy.
Some of these messages can be systemised using templates, while others will require a good deal of understanding, empathy, good listening, conflict resolution and caring.
Even accounts jobs and technical trades businesses do much better when good customer service principles are followed. Good data entry skills are critical for these jobs because the information is often sent to customers via email, SMS or website chat and it’s important to have a record of the conversations between the business and the customer.
These blog posts share some insights where customer service tasks are performed by accounts, office support staff and sales and marketing employees.
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