Customer service plays an important role in every business and is a measurement shoppers use to compare your business with your competitors.
Customer service jobs include an element of sales, operations and after sales support and is essentially about the messages and information that you send to potential customers while they are researching products and services they want to buy.
Some of these messages can be systemised using templates, while others will require a good deal of understanding, empathy, good listening, conflict resolution and caring.
Even accounts jobs and technical trades businesses do much better when good customer service principles are followed. Good data entry skills are critical for these jobs because the information is often sent to customers via email, SMS or website chat and it’s important to have a record of the conversations between the business and the customer.
These blog posts share some insights where customer service tasks are performed by accounts, office support staff and sales and marketing employees.
Two of Australia’s newest billionaires Mike Cannon-Brookes and Scott Farquhar have become wealthy because they created software that enables companies like MYOB manage a team of developers, designers and analysts in the pursuit of continuously adding enhancements, updating the software, fixing bugs and providing support for their MYOB Tax software via their company Atlassian, but I digress.
Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.