We’re so used to everything online being available all the time that we don’t think about the risks associated with a website being down. Xero experienced a MASSIVE issue relating to the ability for their users to login and use the software on the 27th July 2021. This meant that
Invoices couldn’t be created
Pay runs couldn’t be made
Accounts Receivable staff couldn’t see if customers had paid
Accounting staff couldn’t use Xero for their work
We all take for granted the benefits of having multiple staff logging in at the same time from different locations as well as automatic backups of our information, but this issue lasted from 8:25AM until 7:04PM – that’s 12 hours!
Xero is transparent about any issues and fixes about their software so you can see exactly what happened that day.
MYOB is starting to get their act together providing much desired features in their accounting software.
I’ve written about some of the major receipt scanning programs like Dext/Receipt Bank and Auto Entry in the past and happy to say that we have some new MYOB training course resources in development for our MYOB bank reconciliation Training courses.
OUR HARDCOPY COURSE workbooks are the written foundation of all our online training courses. Sometimes these workbooks start as little more than a list of transactions. We then create the training course outline and film the breakdown of this in a series of brief, easy to absorb videos.
Xero Certification is designed for contract bookkeepers to increase the number of customers who use and support the software.
Like all “partner” programs offered by software vendors including MYOB and Intuit QuickBooks the purpose of these programs is to increase their “channel to market” but it may not always suit every student.
Two of Australia’s newest billionaires Mike Cannon-Brookes and Scott Farquhar have become wealthy because they created software that enables companies like MYOB manage a team of developers, designers and analysts in the pursuit of continuously adding enhancements, updating the software, fixing bugs and providing support for their MYOB Tax software via their company Atlassian, but I digress.
The reason for this post is because of obscure behaviour by MYOB regarding their essentials software and a recent upgrade they performed on the MYOB Essentials software.
Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
Let’s face it, when you can manage your finances from anywhere, using your phone to scan receipts and Xero Accounting to code them and store them in the cloud one of the hardest parts of managing a business is taken care of.
We’ve all been able to call, text and email from our mobile phones and use online marketing tools like Google Ads and Facebook for social media so when you finally get your back office tasks migrated to the cloud it’s easy right? Well, that’s what the marketing hype says anyway, but things aren’t that rosy really, are they? Continue reading Learning Xero Will Help You Run An Online Business
I’ve been speaking to an ex-corporate employee from the US lately and we were talking about buying an online business. It’s something that I have spoken with people about a lot but it seems to be more relevant now that we’re all stuck at home!
The common words online business buyers and sellers use are “drop shipping”, “affiliate marketing”, and “advertising revenue” and they are synonymous with Google and Amazon. It’s little wonder these companies continue to grow during the Covid19 crisis, but there is lots more to consider.
One of the scariest things about working remotely or learning remotely is that you’re more of your own boss. With no one glancing over at you or engaging with you face to face there are more of those moments when you think to yourself, “what will I do now, then?”
The bigger question is what do you expect to achieve by the end of the week!? There are a couple tools that I use and here are some of the tips that I use to stay on track each week.
Airtasker is an Australian success story in the Gig-economy for individuals who want their own micro business doing odd jobs for other people. Just like Uber, Ebay and other online marketplaces they leverage their digital marketing and brand to help individuals find clients and customers – for a fee.
Airtasker and marketplaces are a great place for people who want to start their own business but these systems fail when a better alternative comes along.
I did a search before Christmas and one particular job ad stood out. A Sydney building company needed to fill a job for someone who recently left and it contained a list of digital marketing tasks in the job description!
These skills were a nice to have, not mandatory, but it confirmed something I knew was coming – digital marketing tasks performed by office admin staff!
I hope I didn’t sound rude, but if you’ve read these blog posts you’d know I love playing around with new technology but Telstra Online Essentials is a website builder tool that infuriates me!
I recently had an opportunity to help out Neville with his online marketing and that included exploring his current website on Telstra Online Essentials. We quickly got the EPP code for his domain name and transferred AWAY to Crazy Domains but they had some issues too!
The cost of paying for somebody to click your ad on Google can be anywhere from $1 to $10: that’s for just a click! So what does it end up costing to get somebody to call you or email you? This is a big dilemma for many small business owners looking for new clients. In fact, sometimes it might seem easier to just send a good, old-fashioned letter!