Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
Some people love learning new things other people not so much but whether you enjoy it or not it’s frustrating and challenging so you have to keep the end goal in mind!
We’re exploring new technology every month and my latest challenge involves some very technical tasks relating to VoIP telephony for our business phone systems. In the end I know it’s going to be worth it.
If you need to upskill to work remotely from home it’s a great time to learn how to use MYOB Essentials, Xero Accounting & QuickBooks Online. If you are applying for the many government jobs that are available you’ll need data entry and Microsoft Office Essentials skills. Get some of these skills for FREE!
Let’s face it, when you can manage your finances from anywhere, using your phone to scan receipts and Xero Accounting to code them and store them in the cloud one of the hardest parts of managing a business is taken care of.
We’ve all been able to call, text and email from our mobile phones and use online marketing tools like Google Ads and Facebook for social media so when you finally get your back office tasks migrated to the cloud it’s easy right? Well, that’s what the marketing hype says anyway, but things aren’t that rosy really, are they? Continue reading Learning Xero Will Help You Run An Online Business
I’ve been speaking to an ex-corporate employee from the US lately and we were talking about buying an online business. It’s something that I have spoken with people about a lot but it seems to be more relevant now that we’re all stuck at home!
The common words online business buyers and sellers use are “drop shipping”, “affiliate marketing”, and “advertising revenue” and they are synonymous with Google and Amazon. It’s little wonder these companies continue to grow during the Covid19 crisis, but there is lots more to consider.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.
One of the scariest things about working remotely or learning remotely is that you’re more of your own boss. With no one glancing over at you or engaging with you face to face there are more of those moments when you think to yourself, “what will I do now, then?”
The bigger question is what do you expect to achieve by the end of the week!? There are a couple tools that I use and here are some of the tips that I use to stay on track each week.
EzyLearn is a Virtual Organisation according to an Australian Federal Government Initiative back in 2013. We were a partner in this initiative and it was driven by the massive increase in broadband internet speeds.
It’s one thing to simply count the hours that you work and charge for them but you may not be able to work from home on that basis alone.
The Australian Federal Government created a Questionnaire and Assessment Guide that helps business owners, Managers and even employees assess their ability to manage a business where the staff work remotely from home and you can get it from us.
It was in 2018 that I last wrote about Reckon One and how some of their software was far superior to Xero according to the ACCC. With competing priorities and updating our MYOB, Xero and QuickBooks course materials being our first priority Sage One and Reckon One Daily Transactions training course for tradies is now almost complete.
Reckon works with AutoEntry for receipt capture and their accounting software is also STP Payroll compliant so it’s a perfect low-cost accounting program for micro and small businesses like tradies but they’re missing one important feature..
There are lots of services available that, for a fee, will register your business name, company structure, domain name, email hosting, and even register your business for GST and PAYG. But do you really need to use these services? Well, it depends.
The Christmas Holidays is a Terrific Time to Start a New Business
IF YOU’VE DECIDED THAT this will be the year you start your new business, don’t wait until January to begin your journey to becoming the head honcho.
Right now is the best time of the year to begin — because while everyone else (businesses included) has gone on on holidays, you’ll be ready to take on your first client or customer by the time January 2017 rolls around. Continue reading Start Your Business NOW!
Do You Have to Drop a Client Because of a Bad Credit Check?
A Credit Check is one of the most important first steps of good credit and debt management but you can still do business if the check comes back negative.
In a previous post on credit and debt management, I recommended that all businesses — regardless of whether they offer credit to customers on a 30-day account or not — perform a credit check on any new client who will spend more than $1000 on goods or services in one sale, on an ongoing basis.
Following his $1 billion innovation announcement in December, Prime Minister Malcolm Turnbull received quite a grilling on the ABC program 7.30, hosted by Leigh Sales, who brought up one of the most widely criticised initiatives of the Abbott-Turnbull Coalition government: the NBN.
Although the government’s innovation statement was generally met with praise, especially for its $200 million commitment to funding the CSIRO (which, under the previous Abbott-led government, had its funding cut by $111 million), as well as a number of other measures that will make it easier for scientific research to be commercialised and encourage more children to learn coding and other computer sciences at school, there was criticism that no mention was made of the NBN.Continue reading Will The Ideas Boom be NBN-Paced?
Local Government Councils Encourage Home Businesses and Working from Home
IF YOU’RE THINKING about whether to start your own home-based business, consider this fact I stumbled across recently: More than a third of all Australian micro businesses – that is, a business with four or fewer employees – use the Internet to allow their staff to work from home, according to the Australian Bureau of Statistics.
In a recent post, I talked about the StartUp Academy, which helps people start their own home-based businesses as independent contractors. The StartUp Academy is something I’ve been working on for sometime after I noticed a compressing of regular salaried jobs – sometimes it was the consolidation of two jobs into one but most often, entire jobs were being outsourced to consultants and contractors.
Now is the time to explore new startup opportunities
As the end any year approaches, it’s easy to get caught up in the fun and frivolity of summer, by enjoying the few weeks of the holidays in the sun with friends and family. But it’s also a really great time to think about your career plans for the new year.
If you follow this blog regularly, then you may already be aware that EzyLearn has launched a new service called the StartUp Academy.