Two of Australia’s newest billionaires Mike Cannon-Brookes and Scott Farquhar have become wealthy because they created software that enables companies like MYOB manage a team of developers, designers and analysts in the pursuit of continuously adding enhancements, updating the software, fixing bugs and providing support for their MYOB Tax software via their company Atlassian, but I digress.
Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
Some people love learning new things other people not so much but whether you enjoy it or not it’s frustrating and challenging so you have to keep the end goal in mind!
We’re exploring new technology every month and my latest challenge involves some very technical tasks relating to VoIP telephony for our business phone systems. In the end I know it’s going to be worth it.
If you need to upskill to work remotely from home it’s a great time to learn how to use MYOB Essentials, Xero Accounting & QuickBooks Online. If you are applying for the many government jobs that are available you’ll need data entry and Microsoft Office Essentials skills. Get some of these skills for FREE!
Let’s face it, when you can manage your finances from anywhere, using your phone to scan receipts and Xero Accounting to code them and store them in the cloud one of the hardest parts of managing a business is taken care of.
We’ve all been able to call, text and email from our mobile phones and use online marketing tools like Google Ads and Facebook for social media so when you finally get your back office tasks migrated to the cloud it’s easy right? Well, that’s what the marketing hype says anyway, but things aren’t that rosy really, are they? Continue reading Learning Xero Will Help You Run An Online Business
I’ve been speaking to an ex-corporate employee from the US lately and we were talking about buying an online business. It’s something that I have spoken with people about a lot but it seems to be more relevant now that we’re all stuck at home!
The common words online business buyers and sellers use are “drop shipping”, “affiliate marketing”, and “advertising revenue” and they are synonymous with Google and Amazon. It’s little wonder these companies continue to grow during the Covid19 crisis, but there is lots more to consider.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.
It almost seemed like Xero was giving you $27.50 of extra value when they announced their $2 per month increase last week. These effects take effect on 18 March 2020 but not everyone wants Hubdoc and competitors like QuickBooks already offered similar functionality!
Xero has had a love/hate relationship with bookkeepers ever since the days when they promoted their accounting software as so easy that small business owners could use it themselves – without the cost of a bookkeeper – and it looks like they are well on their way with this mission. Continue reading Xero going up a pesky $2 rather than $27.50
Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.
Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!
More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.
The payment plan for the MYOB AccountRight COMPLETE Training Course package for $20 per week has proven to be popular and is still currently available. Better still we’ve just launched a payment plan for the Bookkeeping Academy COMPLETE COMBO – that means you can pay a low weekly fee of $20 and receive training on EVERY major accounting program in Australia, from Beginners’ to Advanced!
One thing is essential when you operate a small business with staff — that is your payroll obligations. I wrote about a hairdressing salon owner a few months ago who told me how easy payroll was to manage using a printed timesheet book. However, most tech-savvy people prefer to use software.
‘Social proof’ is testimonials, reviews and feedback of others, that vouches for the product or service we’re thinking of buying. Social proof backs up the fact that what we’re considering buying is what it says it is.
Come see some social proof about EzyLearn by meeting some students from the past few weeks — you just might have a lot in common with them.