Tag: customer service

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Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

Work remotely from home using data entry, customer service and sales agent skills training courses M

Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect. 

My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important. 

Despite the complexity customer service software makes it much easier to manage at your business website. Continue reading Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

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Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants

NSW Police Force Call Centre Jobs need training in data entry and beginner level Microsoft Office Word & Excel Courses - Customer Service Training

I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.

Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.

Continue reading Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants
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Don’t Wing It With Customer Service – Plan It

Great customer service doesn’t just happen.

learn online training videos about small business customer service
If you’re unsure about what makes up the kind of customer service people rave about, then perhaps you should look into our EzyStartUp Course.

HOW TO PROVIDE REALLY exceptional customer service is just one of the modules covered in our EzyStartUp Course which teaches you all about how to start up your own business.

We handpicked this inclusion as our experience is that, time and time again, good, nay excellent customer service goes a long way to ensuring a business has longevity. Continue reading Don’t Wing It With Customer Service – Plan It

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Thanks For Loving Us

MYOB online training courses
We are thrilled that our customers appreciate our attention to good, old-fashioned customer service.

In a recent post we talked about how you can use referral marketing and LinkedIn to market your business to grow your customer base. But once you get those new customers, the most important thing is making certain you keep them.

Great customer service is the key to ensuring you always have a happy customer. Providing consistently good customer service and being courteous to people in the way you communicate with them, be they suppliers or contractors, as well as customers, is also highly beneficial to your business in other ways. Continue reading Thanks For Loving Us

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Do You Really Need to Be Nice in Business?

Being nice in business
It may be difficult at times, but it really does pay to be nice in small business.

In our Small Business Management Course, you learn all about starting and managing a small business. One thing we don’t teach, however, is customer service.

In fact, it’s often said that the golden rule of customer service is that the customer is always right, even when they’re wrong.

But what happens with your suppliers, when you’re technically the customer — does this give you free reign to be as demanding as you like? Or does it pay to be nice? Continue reading Do You Really Need to Be Nice in Business?