Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.
It almost seemed like Xero was giving you $27.50 of extra value when they announced their $2 per month increase last week. These effects take effect on 18 March 2020 but not everyone wants Hubdoc and competitors like QuickBooks already offered similar functionality!
Xero has had a love/hate relationship with bookkeepers ever since the days when they promoted their accounting software as so easy that small business owners could use it themselves – without the cost of a bookkeeper – and it looks like they are well on their way with this mission. Continue reading Xero going up a pesky $2 rather than $27.50
Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.
Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!
More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.
Are you chasing money? If so, you’ll probably know the hard way that credit management is about chasing money owed TO a business (Accounts Receivable) and managing the money owed BY a business (Accounts Payable).
Credit can be a very scary thing when money and cashflow is tight! Machines and software are replacing humans for many data entry type tasks, but nowadays this is also the case for chasing money owed (Accounts Receivable).
DO YOU GET frustrated when you see the little box at the bottom of the BAS lodgement form? You know, the one where they ask how long it took to complete the form because I feel like writing, “It took 10 minutes to complete the form, but 4 hours to do the data entry and bank reconciliation work!”
Junior bookkeepers, accounts receivable and accounts payable clerks, and office administrators will all share that their most time-consuming work is data entry, coding and bank reconciliations. However, there is software available which almost totally automates this work — and it’s becoming increasingly accurate and speedy.
What we’ve discovered during this R&D process is that an increasing number of accountants have told us that they use a service called BankLink, so we thought we’d take a closer look at BankLink to see how it works and what it means for the bookkeeper.
BankLink for Bookkeepers
BankLink is an accounting service that delivers bank transaction data from banks and financial institutions and directly to an accountant, which the accountant then uses to code their clients’ transactions.
For any uncoded data, there are number of online tools that allow an accountant to request additional information from their clients; the coded data is then used for GST, end-of-year tax reports, management reports and various other reports required for tax compliance.
In short, BankLink eliminates all of the data entry usually performed by a bookkeeper, and in June of 2013, BankLink was acquired by MYOB to further facilitate accountants as they manage their clients’ books.
For sole traders and very small businesses that have neither a bookkeeper, nor the time to manage the data entry side of their accounts, their accountant can now manage this for them easily and efficiently, without the added cost of employing an external bookkeeper.
One accountant, extolling the virtues of the BankLink software on the MYOB website calls Banklink his “extra employee; one that never makes mistakes, gets lots done and doesn’t cost much.”
BankLink is being billed as the future of accounting; the inexpensive future of accounting, where people are being replaced by machines and pieces of software.
So what might that mean for the humble bookkeeper? We look at this in our next post.