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Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

Work remotely from home using data entry, customer service and sales agent skills training courses M

Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect. 

My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important. 

Despite the complexity customer service software makes it much easier to manage at your business website. Continue reading Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

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Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants

NSW Police Force Call Centre Jobs need training in data entry and beginner level Microsoft Office Word & Excel Courses - Customer Service Training

I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.

Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.

Continue reading Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants
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Someone just got the sack because they didn’t know the bookkeeping basics

frustrated woman at laptop

I love working inside new businesses and getting involved in setting up their processes – even accounting – and I recently had the chance to work in a marine business.

Applied Education at TAFE & Career Academy for online Xero, MYOB accounting training courses comparison 4As with all startups they are setting up new processes and experience hiccups along the way like all businesses do.

The saddest part for me was when they sacked their office manager because she couldn’t nail the basic bookkeeping skills and attention to detail performing these tasks:

  • Data entry
  • Bank feeds
  • Matching transactions
  • Bank reconciliation

Accounting software companies make you believe that their software makes this all a breeze but in reality office admin and accounts staff must be persistent and diligent with these basics. Here’s what caused the issues: Continue reading Someone just got the sack because they didn’t know the bookkeeping basics

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Xero going up a pesky $2 rather than $27.50

Best value for money Xero online accounting training courses or $20 per week - $2 per month increase in Xero monthly support

It almost seemed like Xero was giving you $27.50 of extra value when they announced their $2 per month increase last week. These effects take effect on 18 March 2020 but not everyone wants Hubdoc and competitors like QuickBooks already offered similar functionality!

Xero has had a love/hate relationship with bookkeepers ever since the days when they promoted their accounting software as so easy that small business owners could use it themselves – without the cost of a bookkeeper – and it looks like they are well on their way with this mission. Continue reading Xero going up a pesky $2 rather than $27.50

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Master the data entry job skills. Get some free training too

203 Microsoft Word Beginners Courses for sales letter, flyers, resumes, cover letters and tender proposals

Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.

Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!

More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.

Continue reading Master the data entry job skills. Get some free training too

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What do employers really look for in Accounts Receivable and data entry jobs?

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Many experienced BAS agents have told me that data entry, accounts receivable and accounts payable skills are the ones that they’re looking for in potential employees. 

Many students who’ve completed a Cert IV in Bookkeeping and Accounting however think they’re above these skills and here’s how you can beat them in job interviews. 

Continue reading What do employers really look for in Accounts Receivable and data entry jobs?

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Accounts Receivable & Payable Courses from $99, FREE sample

women shaking hands during business payment arrangement

Are you chasing money? If so, you’ll probably know the hard way that credit management is about chasing money owed TO a business (Accounts Receivable) and managing the money owed BY a business (Accounts Payable).

Credit can be a very scary thing when money and cashflow is tight! Machines and software are replacing humans for many data entry type tasks, but nowadays this is also the case for chasing money owed (Accounts Receivable).

Continue reading Accounts Receivable & Payable Courses from $99, FREE sample

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SPECIAL OFFER: MYOB, Xero & QuickBooks Online Courses ALL for One Low Price

Bookkeeper Combo Bonus Courses learn Xero, MYOB AccountRight & MYOB Essentials and QuickBooks Online Training

The Internet has spawned several cloud accounting software program all over the world including:

Continue reading SPECIAL OFFER: MYOB, Xero & QuickBooks Online Courses ALL for One Low Price

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Bad Payers Cost 12 Working Days to Collect $13,200

flowchart of the cash conversion cycle

Credit Management is an Extra Job

credit-management-training-assessment-management-and-enforcement

I’ve always believed that as soon as you offer credit you’ve got yourself another business – a credit management business.

When we first created our MYOB Daily Transactions course we designed it to take students through the cashflow process of where money goes when it first leaves your bank account and these are the main steps:

  1. Money in the bank (cash asset)
  2. Buy stock (inventory asset)
  3. Products sold on account (accounts receivable asset – Trade Debtors)
  4. Customer pays their account (cash asset)

The interesting part of this business process to me is the marketing (choosing the products, pricing, marketing message and advertising) and the credit management to get the money back.

Continue reading Bad Payers Cost 12 Working Days to Collect $13,200