Customer service plays an important role in every business and is a measurement shoppers use to compare your business with your competitors.
Customer service jobs include an element of sales, operations and after sales support and is essentially about the messages and information that you send to potential customers while they are researching products and services they want to buy.
Some of these messages can be systemised using templates, while others will require a good deal of understanding, empathy, good listening, conflict resolution and caring.
Even accounts jobs and technical trades businesses do much better when good customer service principles are followed. Good data entry skills are critical for these jobs because the information is often sent to customers via email, SMS or website chat and it’s important to have a record of the conversations between the business and the customer.
These blog posts share some insights where customer service tasks are performed by accounts, office support staff and sales and marketing employees.
I recently wrote about the Internship opportunities for selected business and office administration training courses - this work can all…
Someone made contact with us to find out which data entry and office admin courses they need to do to…
Digital Business Skills are important for everyone who works for a company or who owns one. Authentication for Xero Course…
Creating training materials for cloud-based accounting software is a continuous process of improvement. In fact it is much like the…
Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence…
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at…