When I first took EzyLearn online in 2007 I was concerned at how much phone support students would need. What I learnt was the better the user experience and course design for our students the less calls we’d get.
Our team have been exploring ways of bringing the cost of our courses down even further in this tough economic environment and one of the biggest cost savings is to focus on SMS, Email and Website Chat support.
We have a number of graduates who are available as tutors and perhaps this could be an option, what do you think?
Continue reading Who Really Needs Phone Support These Days?
