When ‘Aussie’ is a gold winner
Not many people are aware of this, and I’ve been quite remiss when it comes to talking about it on this blog. In fact, I’ve spent more time talking about Zoho and QuickBooks recently, than I have spent time talking about Reach.
This is partly because I’ve been quite interested to see how QuickBooks has been resurrected by it’s American-owned parent company, Intuit, as it attempts to take on Xero and MYOB in the Australian marketplace again.
Zoho is both comprehensive and cheap
My interest in Zoho, meanwhile, stems from one of my contractors, who uses Zoho Books to manage her business accounts; she was telling me about Zoho’s many features, and I surprised to learn just how comprehensive the Zoho Books software is for such a low price.
Zoho and QuickBooks are both positioning themselves as low-cost accounting packages to appeal to the substantial small business market in Australia, but there’s just one thing they can’t compete with Reach Accounting on, and that’s ‘Australianness’.
Reach Accounting is an Australian owned and operated business, and as the owner of an Australian owned and operated business, I like to support other Australians in their business ventures. Reach Accounting focus their accounting software towards people who start a business as a website designer.
Why it’s harder for Aussie businesses to compete
I’m always saddened when I hear of Australian businesses being sold to overseas conglomerates, which take the Aussie jobs back overseas with them, where the wages and materials are cheaper. It makes it all the more difficult to compete for customers in the Australian marketplace when your once-Australian competitor is now producing products or services at a much lower price at their offshore headquarters.
It’s also difficult to compete with the increasing number of overseas-owned businesses entering the fray, now that the Internet has unlocked a global marketplace. What many Australian businesses don’t realise, however, is that they possess a power those overseas businesses don’t: they speak Aussie.
Whether you’re a home-based bookkeeper or virtual assistant, one of your greatest assets is that you’re an Australian and that means you have a deep understanding of what it means to be Australian – from the accent to the vernacular, you get it.
The power of ‘G’day’
It’s also a lot easier to call an Australian company than it is to call an overseas one. My Zoho Books-using contractor was telling me of a complex situation she was experiencing with her account. Unfortunately, the nearest customer service office she could call was located in China, so she had to email.
Several confused emails later, she finally realised what had happened with her account, and managed to resolve the issue herself. She later told me: “It’s a good thing I studied semiotics at university, because deciphering those emails was like trying to interpret hieroglyphics.”
I suddenly thought about Reach Accounting, which is based in the Inner Sydney suburb of Ultimo. For the same price as Zoho Books – possibly even cheaper now, thanks to the fluctuating Aussie dollar – it would have been much easier to say “G’day” to one of the guys at Reach than it was to email China or India or Japan or wherever in the world Zoho’s customer service offices are based.
Don’t be afraid to say “G’day”
As an Australian business, don’t hide your Australianness from view. Wear it proudly, because it makes a big difference to customers trying to decide between your company and the multinational after their business.
Become a Virtual Assistant and Start a Business
While we are on the topic I want to mention our StartUp Academy because we are planning some fantastic ways of helping ordinary people start a business in 2015.
We’re using a combination of our Small Business Management Course and business opportunities from established companies who want to find people who can work from home and sell and support their products.
We’re also using our Small Business Management course to help our existing students start businesses using the skills they learn in their EzyLearn course – namely MYOB and WordPress. If you’re interested in starting a bookkeeping business read on about National Bookkeeping.