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MYOB Essentials software continues to evolve rapidly. Our course materials for this training course have been updated in January 2021 to reflect recent changes. bookkeepercourse.com.au/produ…
How to tell a review is authentic
IF YOU’RE ANYTHING LIKE most people, rating and reviews are how you probably make many of your purchase decisions. This can be for purchasing white goods, clothing, a holiday, or even choosing a real estate agent.
The OpenAgent example
Take OpenAgent. A core function of OpenAgent, the real estate agent comparison site and lead generator, is its customer reviews, which serve two purposes:
- The first is to help consumers to make an informed decision when selecting a real estate agent
- And the second is to recommend top rated real estate agents to new OpenAgent customers.
True and and real ratings and reviews for businesses, whether they’re real estate agents on the OpenAgent site or reviews for OpenAgent itself on third party review sites, are important, because they’re the basis for which many consumers make their decisions.
Check reviewers are real people
So how do you know which ratings and reviews you see online are true, and which ones aren’t? It’s something companies like Google and Amazon and TripAdvisor have had to grapple with, because there are ways that companies can game them.
Lots of review sites don’t allow anonymous reviews or reviews that are left by people who don’t verify their identity by signing in with their Gmail or Facebook account. The theory goes that people are less likely to leave false reviews if they’re using their own name, and can be easily identified.
You can test this further by checking how many reviews, and the kinds of reviews, certain individuals leave on sites such as Yelp and TripAdvisor.
If the same person shows up multiple times leaving only positive or only negative reviews for lots of different businesses, there’s a good chance this person isn’t real or they’re being paid to leave these reviews.
Likewise, a good test is to see how long the account has been active for. If it’s only recently been set up to give glowing (or negative) reviews to a new business, it’s likely there’s an ulterior motive at play.
Negative feedback is responded to
Not every business will be able to satisfy every customer or do everything right 100 percent of the time. But the businesses that make an effort to respond to negative reviews and criticisms, prove they’re committed to delivering the best possible service to all their customers, and also help show some reviewers for what they really are: baseless complaints or fakes.
Also keep your eyes peeled for the language used in reviews on businesses websites. If all the reviews say mostly the same thing, mostly the same way, they’re more than likely not legitimate.
Reviews with full names and locations
We believe there’s many reasons you can trust the reviews provided at EzyLearn. All of our student testimonials include their full name and location, and why they chose EzyLearn to study in the first place. We also offer a money-back guarantee and free samples of our course content, so students can trust they’re making the right choice.
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