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Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

Work remotely from home using data entry, customer service and sales agent skills training courses M

Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect. 

My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important. 

Despite the complexity customer service software makes it much easier to manage at your business website. Continue reading Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

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Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants

NSW Police Force Call Centre Jobs need training in data entry and beginner level Microsoft Office Word & Excel Courses - Customer Service Training

I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.

Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.

Continue reading Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants
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Design and produce business documents & data entry using Microsoft Word

203 Microsoft Word Beginners Courses for sales letter, flyers, resumes, cover letters and tender proposals

I can use Word, it’s easy! How many times have you heard that? 

When we performed skills assessments for CRS Australia at our Dee Why training Centre we’d have lots of clients come in and tell us how great they were at using Microsoft Word, until we asked them to show us how to perform some of the Intermediate Word skills.

We often found that they’d benefit greatly from the Microsoft Word Beginners Courses because they struggled with these simple concepts. Continue reading Design and produce business documents & data entry using Microsoft Word

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Master the data entry job skills. Get some free training too

203 Microsoft Word Beginners Courses for sales letter, flyers, resumes, cover letters and tender proposals

Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.

Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!

More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.

Continue reading Master the data entry job skills. Get some free training too

Data Entry Course & Microsoft Office Essentials Training ($20 per week)

Data Entry Course + Microsoft Office Beginners training course & support - Ezylearn

Included in this Training Course:

  • Microsoft Word for creating documents, fliers, brochures, tenders, reports, whitepapers and most things that require typing
  • Microsoft Excel for creating spreadsheets with calculations, managing databases for things like mail merge and demonstration information visually in charts and graphs
  • Microsoft PowerPoint for creating presentations as well as brochures and fliers where you want to use graphic design elements using layers, images and text
  • Microsoft Outlook for sending emails, maintaining a contacts database, scheduling events on a calendar and managing tasks.
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What do employers really look for in Accounts Receivable and data entry jobs?

Excel-Training-courses-accounting-analysis-analytics-data-entry-accounts-receivable-payable 1

Many experienced BAS agents have told me that data entry, accounts receivable and accounts payable skills are the ones that they’re looking for in potential employees. 

Many students who’ve completed a Cert IV in Bookkeeping and Accounting however think they’re above these skills and here’s how you can beat them in job interviews. 

Continue reading What do employers really look for in Accounts Receivable and data entry jobs?

Sage One Daily Transactions & Credit Management Training Workbook

Sage One Accounting Training Course Manual and Workbook - Daily Transactions, data entry, AR & AP

Customise MYOB item and service invoice forms

Inventory Items: Our Case Study

Our online course case study involves the purchase of numerous Cisco IP phones. We enter the product information as well as the wholesale cost and retail sales price, plus the following accounts in the accounts list:

  • Cost of Sales accounts (to keep track of our product costs)
  • Income Account for tracking sales, and
  • Asset Account for tracking inventory assets.

At the point of creating these inventory items, we also decide whether our prices include or exclude GST when they appear on the purchase order and the invoice. This is an important step when you consider how you present the prices of the products you sell.
For instance, do you show customers the price excluding GST and then show the GST amount as a total for all products/services?

Customer and Supplier Cards

After creating our inventory items, we create suppliers and then purchases of our inventory items. At this stage you can allocate default settings for each card, like:

  • Expense Account
  • Purchase Memo and Comments
  • Supplier Terms and more…

Purchases

The wholesale supplier provides us with ex-GST prices in their price list so we ensure that Sage One is setup for us to enter these purchases using the ex-GST price. Sage One also enables us to keep track of the entire purchase process of:

  • Quoting
  • Ordering Items
  • Received Items
  • Bills

After the Purchase Order is placed we look at the data entry process of receiving items when they physically arrive in our warehouse, linking this arrival of stock to the Trade Creditors account. Remember that it’s not until we physically receive goods that we owe the money for them.

It’s quite normal in real life that not all inventory items arrive at the same time. Therefore we take you through the scenario of receiving some items and having the remainder placed on back order, and explore the purchase register for evidence of purchases with different statuses like:

  • Open
  • Order
  • Closed

Once you have supplier invoices you have accounts payable and we explore how to pay for these invoices. We explore full and part payments as well as accounts payable reports, vendor payment terms, and ageing periods.

Sales

The first part of the sales process is to offer your products and services for sale. Where a full solution of products and services is required, the first step is usually to provide the prospective customer with a quotation — something which Sage One enables you to do. What’s fabulous about this feature in Sage One is that you then only need to enter the quotation once and send it to your prospect. When the order is placed the quote can very quickly be converted to an invoice. Our online course will take you through all of these steps in a practical exercise.

This process of being able to quote up front makes things much faster and easier than, say, providing a quote in Word or Excel and then having to re-enter all the data into Sage One for invoicing.

When a company sells its products and services the important process of debt collection begins — almost immediately. Every invoice goes out with the selling terms indicated and can include:

  • Prepaid
  • COD
  • Nett 7 days
  • 7 Days after end of month (EOM) etc.

The management of cash flow is integral to the success of any business, large or small. If you have already paid for products, paid your employees and paid all the other expenses relating to a sale, then you naturally want to get your money back as soon as possible.
Sage One enables you to set payment term at three levels:

  • System default
  • Customer level
  • Transaction level

Credit Management

This course takes you through payment terms, accounts receivable reports (showing ageing periods) and the sending of monthly statements. However, even after the monthly statement is sent a company can experience difficulty receiving payments from customers and need to resort to actively chasing up money owed. Our Credit Management Guide is included as part of this course.

Creating and Applying Credits

In the event that fewer products were supplied, or the installation took half the time expected, you may want to credit your customer. The course shows you how to create a credit and apply it to the invoice where it should be applied, to or a new invoice.

Receiving Payments and Banking

Payments can be received in one large transaction or bit by bit and Sage One helps you keep track of every single payment. The course takes you through several different scenarios.

We introduce the concept of different asset accounts apart from just your bank account. If you want to get into the nitty gritty of bookkeeping you need to create an asset account for every step of the movement of cash. These asset accounts include:

  • Accounts Receivable (money owed to you)
  • Undeposited Funds (money you have that is yet to be banked)
  • Bank Account (cash you have)

We cover the process of receiving payments into the Undeposited Funds account and then move these funds into the bank account on the day they are deposited. This step appears onerous at first glance, but we include it because it helps reduce a lot of time in the bank reconciliation process where all you see is deposits into your bank account.

This concept is also used when you use payment services like PayPal and Direct Debit.

Cash-Based and Accrual Accounting

The Sage One Online Daily Transaction Course is designed to give you skills relating to cash-based accounting as well as accrual accounting. The difference is that cash-based accounting relates only to money you have in your bank account and money you have spent. Accrual accounting is based on money that is owed to you, and that you owe, even though it may not be in the company bank account at the time of reporting.

Reporting

This is an important time to consider how you want your reports to be generated and what you want them to show.

We include services on the invoice and enter them as stock items in the Sage One inventory and sales reporting to get some excellent information about the performance of the business.

QuickBooks Online Daily Transactions & Credit Management Training Workbook

Intuit QuickBooks Online Training Course Manual & Workbook - Data Entry, Accounts Receivable & Payable-sml

Customise MYOB item and service invoice forms

Inventory Items: Our Case Study

Our online course case study involves the purchase of numerous Cisco IP phones. We enter the product information as well as the wholesale cost and retail sales price, plus the following accounts in the accounts list:

  • Cost of Sales accounts (to keep track of our product costs)
  • Income Account for tracking sales, and
  • Asset Account for tracking inventory assets.

At the point of creating these inventory items, we also decide whether our prices include or exclude GST when they appear on the purchase order and the invoice. This is an important step when you consider how you present the prices of the products you sell.
For instance, do you show customers the price excluding GST and then show the GST amount as a total for all products/services?

Customer and Supplier Cards

After creating our inventory items, we create suppliers and then purchases of our inventory items. At this stage you can allocate default settings for each card, like:

  • Expense Account
  • Purchase Memo and Comments
  • Supplier Terms and more…

Purchases

The wholesale supplier provides us with ex-GST prices in their price list so we ensure that QuickBooks is setup for us to enter these purchases using the ex-GST price. QuickBooks also enables us to keep track of the entire purchase process of:

  • Quoting
  • Ordering Items
  • Received Items
  • Bills

After the Purchase Order is placed we look at the data entry process of receiving items when they physically arrive in our warehouse, linking this arrival of stock to the Trade Creditors account. Remember that it’s not until we physically receive goods that we owe the money for them.

It’s quite normal in real life that not all inventory items arrive at the same time. Therefore we take you through the scenario of receiving some items and having the remainder placed on back order, and explore the purchase register for evidence of purchases with different statuses like:

  • Open
  • Order
  • Closed

Once you have supplier invoices you have accounts payable and we explore how to pay for these invoices. We explore full and part payments as well as accounts payable reports, vendor payment terms, and ageing periods.

Sales

The first part of the sales process is to offer your products and services for sale. Where a full solution of products and services is required, the first step is usually to provide the prospective customer with a quotation — something which Quickbooks enables you to do. What’s fabulous about this feature in QuickBooks is that you then only need to enter the quotation once and send it to your prospect. When the order is placed the quote can very quickly be converted to an invoice. Our online course will take you through all of these steps in a practical exercise.

This process of being able to quote up front makes things much faster and easier than, say, providing a quote in Word or Excel and then having to re-enter all the data into Quickbooks for invoicing.

When a company sells its products and services the important process of debt collection begins — almost immediately. Every invoice goes out with the selling terms indicated and can include:

  • Prepaid
  • COD
  • Nett 7 days
  • 7 Days after end of month (EOM) etc.

The management of cash flow is integral to the success of any business, large or small. If you have already paid for products, paid your employees and paid all the other expenses relating to a sale, then you naturally want to get your money back as soon as possible.
Quickbooks enables you to set payment term at three levels:

  • System default
  • Customer level
  • Transaction level

Credit Management

This course takes you through payment terms, accounts receivable reports (showing ageing periods) and the sending of monthly statements. However, even after the monthly statement is sent a company can experience difficulty receiving payments from customers and need to resort to actively chasing up money owed. Our Credit Management Guide is included as part of this course.

Creating and Applying Credits

In the event that fewer products were supplied, or the installation took half the time expected, you may want to credit your customer. The course shows you how to create a credit and apply it to the invoice where it should be applied, to or a new invoice.

Receiving Payments and Banking

Payments can be received in one large transaction or bit by bit and Quickbooks helps you keep track of every single payment. The course takes you through several different scenarios.

We introduce the concept of different asset accounts apart from just your bank account. If you want to get into the nitty gritty of bookkeeping you need to create an asset account for every step of the movement of cash. These asset accounts include:

  • Accounts Receivable (money owed to you)
  • Undeposited Funds (money you have that is yet to be banked)
  • Bank Account (cash you have)

We cover the process of receiving payments into the Undeposited Funds account and then move these funds into the bank account on the day they are deposited. This step appears onerous at first glance, but we include it because it helps reduce a lot of time in the bank reconciliation process where all you see is deposits into your bank account.

This concept is also used when you use payment services like PayPal and Direct Debit.

Cash-Based and Accrual Accounting

The Quickbooks Online Daily Transaction Course is designed to give you skills relating to cash-based accounting as well as accrual accounting. The difference is that cash-based accounting relates only to money you have in your bank account and money you have spent. Accrual accounting is based on money that is owed to you, and that you owe, even though it may not be in the company bank account at the time of reporting.

Reporting

This is an important time to consider how you want your reports to be generated and what you want them to show.

We include services on the invoice and enter them as stock items in the Quickbooks inventory and sales reporting to get some excellent information about the performance of the business.

Xero Daily Transactions & Credit Management Training Workbook

Xero Accounting Training Course Manual & Workbook - Data Entry, Accounts Receivable & Payable-sml

The Xero Sales Dashboard: Invoicing, Payments and Quotes
Learn about Xero’s Sales Dashboard, including:

  • Xero Accounting Course – Create New Accounts – Creating Your Chart of Accounts
  • Xero Accounting Course – Create New Accounts – Add Bank Account
  • Xero Accounting Course – Create New Accounts – Add Credit Card
  • Xero Accounting Course – Create New Accounts – Modifying Your Chart of Accounts
  • Xero Accounting Course – Set Up Contacts – Add New Contact
  • Xero Accounting Course – Set Up Contacts – Edit Existing Contact
  • Xero Accounting Course – Set Up Contacts – Merge Duplicate Contacts
  • Xero Accounting Course – Set Up Contacts – Group Contacts
  • Xero Accounting Course – Sales Dashboard – Create a Sales Invoice
  • Xero Accounting Course – Sales Dashboard – Navigating the Sales Dashboard
  • Xero Accounting Course – Sales Dashboard – Create a Draft Sales Invoice
  • Xero Accounting Course – Sales Dashboard – Email or Print Invoices
  • Xero Accounting Course – Sales Dashboard – Create a Branding Theme
  • Xero Accounting Course – Sales Dashboard – Create a Quote
  • Xero Accounting Course – Sales Dashboard – Accept and Create an Invoice for Quote
  • Xero Accounting Course – Sales Dashboard – Copy an Invoice
  • Xero Accounting Course – Sales Dashboard – Receive Customer Payment
  • Xero Accounting Course – Sales Dashboard – Receive Payment for Multiple Invoices
  • Xero Accounting Course – Sales Dashboard – Delete an Invoice
  • Xero Accounting Course – Sales Dashboard – Void an Invoice
  • Xero Accounting Course – Sales Dashboard – Void Invoice When Payment is Applied
  • Xero Accounting Course – Sales Dashboard – Overpayments
  • Xero Accounting Course – Sales Dashboard – Create and Allocate a Credit Note
  • Xero Accounting Course – Sales Dashboard – Statements

Customise MYOB item and service invoice forms

The Xero Beginners’ Essentials (Daily Transactions) Training Course also includes:
The Xero Purchases Dashboard: Supplier Invoices and Payments, Purchase Orders and Remittances
Learn about Xero’s Purchases Dashboard, including:

  • Xero Accounting Course – Purchases Dashboard – Create a Supplier Invoice
  • Xero Accounting Course – Purchases Dashboard – Create a Supplier Payment
  • Xero Accounting Course – Purchases Dashboard – Create a Purchase Order
  • Xero Accounting Course – Purchases Dashboard – Print and Send a Purchase Order
  • Xero Accounting Course – Purchases Dashboard – Create a Bill from a Purchase Order
  • Xero Accounting Course – Purchases Dashboard – Internal Bank Transfers
  • Xero Accounting Course – Purchases Dashboard – Send a Remittance

Inventory Management in Xero
Learn about Xero’s Inventory Management, including:

Creating new inventory items

  • Purchasing inventory items for stock
  • Selling inventory items
  • Running inventory reports general and detailed

Other Transactions in Xero
Learn about Xero’s other transaction options, including:

  • Xero Accounting Course – Other Transactions – Receive Money
  • Xero Accounting Course – Other Transactions – Prepayments
  • Xero Accounting Course – Other Transactions – Spend Money
  • Xero Accounting Course – Other Transactions – Transfer Money
  • Xero Accounting Course – Other Transactions – Process Contra Deal

Expense Claims in Xero
Learn about Xero’s Expense Claims, including:

  • Xero Accounting Course – Expense Claims – Add, Edit and Delete Receipts
  • Xero Accounting Course – Expense Claims – Submit Claim for Approval
  • Xero Accounting Course – Expense Claims – Authorise an Expense Claim
  • Xero Accounting Course – Expense Claims – Pay an Expense Claim

Reports in Xero
Learn about creating the wide range of reports available in Xero, including:

  • Xero Accounting Course – Reports – Balance Sheets
  • Xero Accounting Course – Profit and Loss Statements

MYOB Essentials Daily Transactions & Credit Management Training Workbook

Sales Module

  • MYOB’s Main Command Centre screen,
  • MYOB’s Sales Command Centre screen,
  • sales layouts in MYOB,
  • entering items in MYOB,
  • changing item information in MYOB,
  • changing payment terms in MYOB,
  • entering a service invoice in MYOB,
  • time-billing and printing in MYOB,
  • creating a sales quote in MYOB,
  • creating a sales order in MYOB,
  • converting quote to order in MYOB,
  • converting order to invoice in MYOB,
  • convert order to invoice in MYOB sales register,
  • inserting & deleting lines & headings in MYOB

Finding Transaction Details

  • Sales register,
  • transaction journal,
  • to do list navigation,
  • to do list – AR and AP,
  • intro to statements,
  • intro to find transactions,
  • find transactions in detail,
  • keyboard shortcuts,
  • receive payments and pay bills,
  • custom lists in sales & purchases

Customise MYOB item and service invoice forms

Email and Print Invoices and Statements

  • Printing receipts,
  • print or email an invoice,
  • printing unprinted invoices,
  • emailing or printing statements,
  • email or print activity statements,
  • invoice vs activity statements

Credits, Bad Debts and Reversals

  • Recording a cash sale,
  • entering credits,
  • settling credits and returns,
  • bad debts,
  • deleting payments & sales,
  • reversing transactions,
  • creating a card on the fly,
  • creating an inventory item

Receipts and Part Payments

  • Apply a payment while invoicing,
  • receive payments account,
  • receive payments for an invoice,
  • receive part payments,
  • receive over payments

Purchases Module

  • Receive money and pay bills,
  • creating a purchase,
  • creating a purchase order,
  • converting purchase order to bill,
  • create an item credit,
  • purchases register,
  • settling credits,
  • reverse or edit a purchase,
  • how much do you owe,
  • payment for purchases,
  • analyse payables reports

Banking Module

  • Intro to bank register in MYOB
  • spend money in MYOB
  • receive money in MYOB

MYOB AccountRight Daily Transactions & Credit Management Training Workbook

MYOB AccountRight Training Course Manual & Workbook - Data Entry, Accounts Receivable & Payable-sml

Sales Module

  • MYOB’s Main Command Centre screen,
  • MYOB’s Sales Command Centre screen,
  • sales layouts in MYOB,
  • entering items in MYOB,
  • changing item information in MYOB,
  • changing payment terms in MYOB,
  • entering a service invoice in MYOB,
  • time-billing and printing in MYOB,
  • creating a sales quote in MYOB,
  • creating a sales order in MYOB,
  • converting quote to order in MYOB,
  • converting order to invoice in MYOB,
  • convert order to invoice in MYOB sales register,
  • inserting & deleting lines & headings in MYOB

Finding Transaction Details

  • Sales register,
  • transaction journal,
  • to do list navigation,
  • to do list – AR and AP,
  • intro to statements,
  • intro to find transactions,
  • find transactions in detail,
  • keyboard shortcuts,
  • receive payments and pay bills,
  • custom lists in sales & purchases

Customise MYOB item and service invoice forms

Email and Print Invoices and Statements

  • Printing receipts,
  • print or email an invoice,
  • printing unprinted invoices,
  • emailing or printing statements,
  • email or print activity statements,
  • invoice vs activity statements

Credits, Bad Debts and Reversals

  • Recording a cash sale,
  • entering credits,
  • settling credits and returns,
  • bad debts,
  • deleting payments & sales,
  • reversing transactions,
  • creating a card on the fly,
  • creating an inventory item

Receipts and Part Payments

  • Apply a payment while invoicing,
  • receive payments account,
  • receive payments for an invoice,
  • receive part payments,
  • receive over payments

Purchases Module

  • Receive money and pay bills,
  • creating a purchase,
  • creating a purchase order,
  • converting purchase order to bill,
  • create an item credit,
  • purchases register,
  • settling credits,
  • reverse or edit a purchase,
  • how much do you owe,
  • payment for purchases,
  • analyse payables reports

Banking Module

  • Intro to bank register in MYOB
  • spend money in MYOB
  • receive money in MYOB
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Has it all become too complicated?

Don't be sad - Microsoft Word & Data Entry Training Courses from $29 or $20 per week for beginners to advanced Certificate

I’ve tried and tested hundreds of software programs over the last 25 years and I’ve noticed something very interesting in the last 12 months – they’ve gotten so complicated!

Email marketing is commonplace these days and you know it’s a money spinner when Intuit buy Mailchimp.

Email Marketing is complicated

The cost of email marketing software has gone up and up and up and all the software vendors are increasing their prices at the moment. I thought Xero was pushing it with their yearly price increase but Aweber is similar to Mailchimp and they recently increased one of their monthly packages from $10pm to $55pm – that’s OVER 500% increase.

Is it worth it?

Continue reading Has it all become too complicated?
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Remote Working Internship

HK Calibration Technology hiring a remote working bookkeeper

Working with our graduates we’ve discovered that organisations are still looking for staff who can work remotely.

A quick look on Indeed (which seems to have more remote working jobs advertised) shows a wide range of jobs from Sales and Customer Service administration to Bookkeeping and Business Administration.

Continue reading Remote Working Internship
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Should you learn MYOB, Xero or QuickBooks First?

Xero Course, MYOB Course, QuicBooks Course - COMPLETE Suite Training & Support - Bookkeeping Academy

We receive lots of bookkeeping course enquiries from students who are changing careers and want to find bookkeeping work.

If you are new to bookkeeping you may be familiar with MYOB because it has been around for decades. As soon as you start looking at job ads you’ll hear about Xero because a lot of businesses are migrating away from MYOB to Xero.

So a common question is should I learn MYOB and then Xero?

Continue reading Should you learn MYOB, Xero or QuickBooks First?
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Why is LIFETIME MYOB & Xero Course access better than 6 or 12 months?

Change in Career

It depends on how much you use the software. If you are changing careers and don’t use accounting software regularly, LIFETIME course access and support means you can access the course again and again when you need it.

Job Seeker

I’ve seen examples where a student learns how to use Xero and gets their certificate and then applies for some jobs but then life takes over and they stay in their current job.

In this scenario the student can regain access to their MYOB and Xero course at any time in the future and go through the training as a refresher.

Small Business Owner or Manager

Another great example is for small business owners or managers who want to start to do more of their own bookkeeping.

Enrol into the COMPLETE Xero Course, which includes beginners to advanced bookkeeping training, and start to perform the data entry tasks in the Daily Transactions course.

You can then come back to the course at any time in the future to learn how to master more complex tasks like BAS, Financial Reporting and Payroll.

Learn more about LIFETIME course access and support.

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Office Admin Courses – GREAT example of when to use online forms

Dirty-walls-and-air-conditioning-unit-need-cleaning-or-exit-clean-at-end-of-lease-office-admin-courses

I was looking for quotes for end of lease cleaning recently and started sending emails and Facebook messages when one of the replies I received directed me to their online formvery smart!

Rather than ask me questions and wait for replies and sending 10 messages to find out basic information this cleaning company had it all laid out on their online form.

The best part of this is that I had to do all the data entry work and my details went straight into their database and email system!

Continue reading Office Admin Courses – GREAT example of when to use online forms