Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.
I can use Word, it’s easy! How many times have you heard that?
When we performed skills assessments for CRS Australia at our Dee Why training Centre we’d have lots of clients come in and tell us how great they were at using Microsoft Word, until we asked them to show us how to perform some of the Intermediate Word skills.
Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.
Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!
More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.
One of the most publicised recent acquisitions for Xero was Canadian Receipt Capture, Scan and Coding software HubDoc. Rather than send a “bank-like” email informing users that the monthly fee to use Xero was increasing, Xero “sold” the value of the pesky increase of $2 as a saving of $27.50 because they included the Receipt Capture features in the software! That’s smart marketing.
In the meantime, MYOB forged an alliance with Bunnings as every large fintech, accounting and banking organisation tries to get into the Smart Receipt marketing at the source. Here are some of the things that have happened.
It’s interesting and exciting that Xero now offer their Xero Learn service to training course publishers like EzyLearn for $6 per month. This ongoing access to Xero Accounting software seemed exciting at first but then I realised that it’s just accounting software! AND it’s just for training! AND 30 days is MORE than enough per case study!
Most students don’t want to access Xero accounting software forever. Even business owners don’t really want to pay an ongoing fee for their accounting software – they want something else..
OUR HARDCOPY COURSE workbooks are the written foundation of all our online training courses. Sometimes these workbooks start as little more than a list of transactions. We then create the training course outline and film the breakdown of this in a series of brief, easy to absorb videos.
Have you enrolled into more than 1 EzyLearn course since January 1st 2013? If so you’ll be thrilled with our newest learning service that will give you access to the newest versions of those courses once more!
EzyLearn Career Courses Membership is new in 2020 and enables you to have ongoing access and support for every course you have enrolled into.
Some people love learning new things other people not so much but whether you enjoy it or not it’s frustrating and challenging so you have to keep the end goal in mind!
We’re exploring new technology every month and my latest challenge involves some very technical tasks relating to VoIP telephony for our business phone systems. In the end I know it’s going to be worth it.
If you need to upskill to work remotely from home it’s a great time to learn how to use MYOB Essentials, Xero Accounting & QuickBooks Online. If you are applying for the many government jobs that are available you’ll need data entry and Microsoft Office Essentials skills. Get some of these skills for FREE!
There’s new content in our Advanced Microsoft Excel Course about Excel Macros that automate the reformatting of database information, exported from Xero Accounting so it can easily be imported into MailChimp for email marketing.
If any of these words don’t make sense to you, you need to upskill to get up to speed because this terminology is becoming common in most workplaces.
One of the scariest things about working remotely or learning remotely is that you’re more of your own boss. With no one glancing over at you or engaging with you face to face there are more of those moments when you think to yourself, “what will I do now, then?”
The bigger question is what do you expect to achieve by the end of the week!? There are a couple tools that I use and here are some of the tips that I use to stay on track each week.