Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect.
My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important.
I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.
Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.
I can use Word, it’s easy! How many times have you heard that?
When we performed skills assessments for CRS Australia at our Dee Why training Centre we’d have lots of clients come in and tell us how great they were at using Microsoft Word, until we asked them to show us how to perform some of the Intermediate Word skills.
Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.
Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!
More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.
Some people love learning new things other people not so much but whether you enjoy it or not it’s frustrating and challenging so you have to keep the end goal in mind!
We’re exploring new technology every month and my latest challenge involves some very technical tasks relating to VoIP telephony for our business phone systems. In the end I know it’s going to be worth it.
If you need to upskill to work remotely from home it’s a great time to learn how to use MYOB Essentials, Xero Accounting & QuickBooks Online. If you are applying for the many government jobs that are available you’ll need data entry and Microsoft Office Essentials skills. Get some of these skills for FREE!
There’s new content in our Advanced Microsoft Excel Course about Excel Macros that automate the reformatting of database information, exported from Xero Accounting so it can easily be imported into MailChimp for email marketing.
If any of these words don’t make sense to you, you need to upskill to get up to speed because this terminology is becoming common in most workplaces.
One of the scariest things about working remotely or learning remotely is that you’re more of your own boss. With no one glancing over at you or engaging with you face to face there are more of those moments when you think to yourself, “what will I do now, then?”
The bigger question is what do you expect to achieve by the end of the week!? There are a couple tools that I use and here are some of the tips that I use to stay on track each week.
Pardon the pun but it’s true, Sage One training course materials will now be included in the Bookkeeping Academy Training Course Package along with Xero Accounting, MYOB & QuickBooks.
Many bookkeepers use EzyLearn to keep up to date with the various accounting software programs now available and this latest announcement is for you. Training Course materials and support for Sage One and Reckon One.
It seems to be the season for companies admitting that they’ve underpaid their employees. Bunnings admitted to underpaying employees for 8 years, Woolworths has underpaid over 6,000 employees, Celebrity Chefs have been caught underpaying and even the City of Fremantle will shell out half a million in back pay to underpaid staff!
The scariest news article I read was in the Sydney Morning Herald where dozens of small businesses were caught underpaying staff! It was revealed by the Fair Work Ombudsman as a result of audits they performed on cheap Sydney eateries which are EVERYWHERE! Here’s what you can do about it
It almost seemed like Xero was giving you $27.50 of extra value when they announced their $2 per month increase last week. These effects take effect on 18 March 2020 but not everyone wants Hubdoc and competitors like QuickBooks already offered similar functionality!
Xero has had a love/hate relationship with bookkeepers ever since the days when they promoted their accounting software as so easy that small business owners could use it themselves – without the cost of a bookkeeper – and it looks like they are well on their way with this mission. Continue reading Xero going up a pesky $2 rather than $27.50
In 2015 I wrote about Xero’s inventory management when it was released and how important it was to make it competitive with MYOB AccountRight. These days however it seems that Xero hasn’t done much more and they’re a bit behind Intuit’s QuickBooks Online which has a lot of inventory and stock management features.
So you want to learn Excel quickly and you’re on a budget? Buy our Excel Beginners’ to Intermediate training workbooks (with exercise files) and start getting a handle on how to master the world’s number one business productivity software program.