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Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

Work remotely from home using data entry, customer service and sales agent skills training courses M

Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect. 

My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important. 

Despite the complexity customer service software makes it much easier to manage at your business website. Continue reading Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

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Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants

NSW Police Force Call Centre Jobs need training in data entry and beginner level Microsoft Office Word & Excel Courses - Customer Service Training

I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.

Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.

Continue reading Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants
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Design and produce business documents & data entry using Microsoft Word

203 Microsoft Word Beginners Courses for sales letter, flyers, resumes, cover letters and tender proposals

I can use Word, it’s easy! How many times have you heard that? 

When we performed skills assessments for CRS Australia at our Dee Why training Centre we’d have lots of clients come in and tell us how great they were at using Microsoft Word, until we asked them to show us how to perform some of the Intermediate Word skills.

We often found that they’d benefit greatly from the Microsoft Word Beginners Courses because they struggled with these simple concepts. Continue reading Design and produce business documents & data entry using Microsoft Word

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Master the data entry job skills. Get some free training too

203 Microsoft Word Beginners Courses for sales letter, flyers, resumes, cover letters and tender proposals

Looking through Seek for data entry jobs yesterday reminded me of the training courses we offered when we operated our Dee Why training centre. It was the dotcom boom and MYOB Accounts Receivable and Payable courses were our popular weekend courses but most students needed more basic data entry skills.

Data entry skills include typing, editing documents, entering data into spreadsheets, saving files and then opening, editing and saving them again!

More job seekers have data entry skills but there’s so much more to know about basic Word and Excel usage that employers need you to know.

Continue reading Master the data entry job skills. Get some free training too

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What do employers really look for in Accounts Receivable and data entry jobs?

Excel-Training-courses-accounting-analysis-analytics-data-entry-accounts-receivable-payable 1

Many experienced BAS agents have told me that data entry, accounts receivable and accounts payable skills are the ones that they’re looking for in potential employees. 

Many students who’ve completed a Cert IV in Bookkeeping and Accounting however think they’re above these skills and here’s how you can beat them in job interviews. 

Continue reading What do employers really look for in Accounts Receivable and data entry jobs?

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Xero Learn. Xero software offered for $6 per month. Why are businesses paying $60+

It’s interesting and exciting that Xero now offer their Xero Learn service to training course publishers like EzyLearn for $6 per month. This ongoing access to Xero Accounting software seemed exciting at first but then I realised that it’s just accounting software! AND it’s just for training! AND 30 days is MORE than enough per case study!

Most students don’t want to access Xero accounting software forever. Even business owners don’t really want to pay an ongoing fee for their accounting software – they want something else..

Continue reading Xero Learn. Xero software offered for $6 per month. Why are businesses paying $60+
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Xero will win the struggle against QuickBooks. Here’s how.

Hubdoc from Xero for receipt scanning and data extraction for receipts and expenses via email - online Xero Training Courses

Both Intuit (QuickBooks Online) and Xero Accounting had a price increase in the last year but the way they went about announcing it was completely different.

When you study the emails you’ll see why good marketing can make a massive difference in the success of your business!  QuickBooks email included..

Continue reading Xero will win the struggle against QuickBooks. Here’s how.

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Creating the Xero & MYOB Course Training Workbooks

EzyLearn Online Course Training Manuals and Workbooks for MYOB, Xero, Excel, Office, Word, QuickBooks Online

OUR HARDCOPY COURSE workbooks are the written foundation of all our online training courses. Sometimes these workbooks start as little more than a list of transactions. We then create the training course outline and film the breakdown of this in a series of brief, easy to absorb videos.

The Xero Advanced Certificate Training course workbook includes exercises and screenshots based on 6 months worth of financials for a business startup and you can refer to the workbook as an aid while you’re viewing the videos.

They’re also great to read over as an after-course resource or wherever you’re not using the internet. But, how do we create them?

Continue reading Creating the Xero & MYOB Course Training Workbooks
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ATTN: Ongoing Course Access for $39 per year

Have you enrolled into more than 1 EzyLearn course since January 1st 2013? If so you’ll be thrilled with our newest learning service that will give you access to the newest versions of those courses once more!

EzyLearn Career Courses Membership is new in 2020 and enables you to have ongoing access and support for every course you have enrolled into.

Continue reading ATTN: Ongoing Course Access for $39 per year
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Office Academy gives Microsoft skills to all staff, online, remotely – October $200 OFF

paid on time reports for credit management accounting software

Do you know how to use Microsoft Word? Oh, yes.

Can you show me how to change the alignment of these paragraphs, put bullet points here and make the image aligned to the right side of the text? Um, I’ll give it a go. 

This is a common scenario in conversations I’ve had with students looking for office admin and support jobs. Some people think that just because you can type they can use Microsoft Word but that’s not the case and when I look at the high number of office jobs that require good data entry skills it makes these skills very important! Here’s our offer for October. Continue reading Office Academy gives Microsoft skills to all staff, online, remotely – October $200 OFF

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How do you feel about learning something new?

Mixed emotions learning bookkeeping & Payroll - FREE Samples, trials and Discounts with EzyLearn Office Admin, MYOB & Xero Certificate Courses - career academy

Some people love learning new things other people not so much but whether you enjoy it or not it’s frustrating and challenging so you have to keep the end goal in mind!

We’re exploring new technology every month and my latest challenge involves some very technical tasks relating to VoIP telephony for our business phone systems. In the end I know it’s going to be worth it.

If you need to upskill to work remotely from home it’s a great time to learn how to use MYOB Essentials, Xero Accounting & QuickBooks Online. If you are applying for the many government jobs that are available you’ll need data entry and Microsoft Office Essentials skills. Get some of these skills for FREE!

Here are some extra reasons to choose EzyLearn. Continue reading How do you feel about learning something new?

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Xero Accounting to Excel Spreadsheets to MailChimp & Email Marketing

Cash_flow_feature tool using advanced Xero training course including free career academy & available for $20 per week - Ezylearn

There’s new content in our Advanced Microsoft Excel Course about Excel Macros that automate the reformatting of database information, exported from Xero Accounting so it can easily be imported into MailChimp for email marketing.

If any of these words don’t make sense to you, you need to upskill to get up to speed because this terminology is becoming common in most workplaces.  

Continue reading Xero Accounting to Excel Spreadsheets to MailChimp & Email Marketing
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Remote Working? Remote Learning? What Will You Get Done This Week?

Work remotely and study from home online by setting goals and todo lists - Learn Xero, MYOB, Digital Marketing, Microsoft Office quickly and cheaply - EzyLearn

One of the scariest things about working remotely or learning remotely is that you’re more of your own boss. With no one glancing over at you or engaging with you face to face there are more of those moments when you think to yourself, “what will I do now, then?” 

The bigger question is what do you expect to achieve by the end of the week!? There are a couple tools that I use and here are some of the tips that I use to stay on track each week. 

Continue reading Remote Working? Remote Learning? What Will You Get Done This Week?

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ALERT: QuickBooks Online Training Courses Updated

Updates & new online training course content for QuickBooks Online vs Xero training - EzyLeran

Xero, QuickBooks and MYOB are updating their software with new features every month! That’s what you get with cloud-based software that is continuously updated and improved.

We’ve recently updated our Xero Accounting software courses and have just published an updated to our QuickBooks Online Daily Transactions & End of Month training Courses. Continue reading ALERT: QuickBooks Online Training Courses Updated

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It’s wise to include Sage One in Bookkeeping Academy (pst.. free samples available)

Sage One Accounting Training Course - Compare Xero to Sage or QuickBooks and save money with discount coupon codes

Pardon the pun but it’s true, Sage One training course materials will now be included in the Bookkeeping Academy Training Course Package along with Xero Accounting, MYOB & QuickBooks. 

Many bookkeepers use EzyLearn to keep up to date with the various accounting software programs now available and this latest announcement is for you. Training Course materials and support for Sage One and Reckon One.

See who trusts EzyLearn for accounting and office administration software training!

Continue reading It’s wise to include Sage One in Bookkeeping Academy (pst.. free samples available)

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Someone just got the sack because they didn’t know the bookkeeping basics

frustrated woman at laptop

I love working inside new businesses and getting involved in setting up their processes – even accounting – and I recently had the chance to work in a marine business.

Applied Education at TAFE & Career Academy for online Xero, MYOB accounting training courses comparison 4As with all startups they are setting up new processes and experience hiccups along the way like all businesses do.

The saddest part for me was when they sacked their office manager because she couldn’t nail the basic bookkeeping skills and attention to detail performing these tasks:

  • Data entry
  • Bank feeds
  • Matching transactions
  • Bank reconciliation

Accounting software companies make you believe that their software makes this all a breeze but in reality office admin and accounts staff must be persistent and diligent with these basics. Here’s what caused the issues: Continue reading Someone just got the sack because they didn’t know the bookkeeping basics