We strive for an innovative training experience for our Microsoft Excel and MYOB training courses by providing:
Beginners to advanced software training skills for one price so you don’t have to agonise over which course to choose for your current skill level
Lifetime access to course resources including updates
Variety of learning tools including training videos, workbooks with exercises, exercise files and knowledge reviews
As a result it is important for us to develop training materials that are easy to use and self explanatory so that our students learn quickly and we don’t need to provide too much support. We need to ensure that any problem a student faces is dealt with so that future students are guided more smoothly through their learning experience.
Sometimes it’s the software
I wrote in a recent blog about the significant changes that MYOB are going through with their software and how it affects not only our students but real, live businesses that use MYOB software in day-to-day operations. We’ve experienced this most recently in our MYOB bank reconciliation course where we exported the accounts list and journal entries from a previous version of MYOB so that students can easily import them into the current version. This worked very well for all the previous versions until MYOB started developed their current versions using the Microsoft .NET platform.
After going through several scenarios about how to improve the flow of our course and scouting MYOB’s support communities we’ve discovered that importing from previous versions to the current version is a little more difficult than it use to be. Students will just need to create the data manually and this isn’t a major problem, but it highlights some of the issues that are faced in the real world anyway.
But what can we do?
To handle our growing number of student members (and we call you members because you have lifetime access to the course materials including the new updates) we implemented a powerful customer support system called Zendesk, a system that is used by over 20000 companies world-wide including Twitter, msnbc.com, Denver Broncos, Lonely Planet, and SAP. We also turned on the satisfaction ratings which scared us at first because we would truly see how well we are doing according to our students. The result? 90% Customer satisfaction – that’s a high distinction I believe.
Why write a blog post about it?
There are several aspects to learning that most people are used to:
Training that is easy to follow and easy to duplicate so you can do it yourself
Training material to answer most of your questions
The social experience of meeting other people and sharing stories during the coffee break
Sadly, online training can’t provide the thousands of personal experiences our trainers experienced with their students during the coffee breaks, while eating Tim Tams. It’s this human contact element that we can’t replicate online so we closely watch the satisfaction ratings for the answers and support that our team provide to students when they have questions or difficulties.
We can’t replicate the coffee and Tim Tams online, but we can implement leading support tools and find great team members so we maintain a high distinction in support.
At a recent business owners breakfast I heard someone speak about blue ocean and red ocean strategies. I’m going to write some blog posts about how to build your business as part of our project to help our MYOB students start, maintain and build their own bookkeeping businesses and this article is a fitting way to start.
The Blue Ocean strategy involves finding new demand in an uncontested market which essentially means to innovate. This essentially means create something new, but I think for many small business it could means package your services so that you can demonstrate a difference between your bookkeeping business and others. The Red Ocean strategy is all about competing head to head with your competitors to try to get existing customers to move away from someone else to use your services. You can get a better idea of what Blue Ocean strategy is at their website.
We try to innovate in our services by offering lifetime access to all courses, provide all skill levels in one course (ie. beginners to advanced) so you don’t have to waste time trying to figure out which level you are at and provide different versions of training for Microsoft Word and Excel (ie. 2000, 2003, 2007 and 2010.
This table shows the key differences between the strategies. See which strategy you are pursuing.
Are you looking at starting or growing your business?
Do you want to start a business? Do you want to create a business plan? Does it all seem a bit daunting?
[quote]We are working with Maggie Richardson, author of “Starting a business in Australia” to get her Cert IV in Small Business Management online.[/quote]
This course not only gives you a well rounded education of the requirements to start and build a small business, but you will end up with one-to-one help in creating a business plan as part of the course! Read more..
One of the most popular office productivity programs in the world is almost taken for granted these days as a program that everyone knows how to use, but there is a lot to learn to really master it. We’re talking about Microsoft Word of course, and we’re currently having new training content recorded for Microsoft Word 2010.
You might recall from previous posts that we offer lifetime access to our training courses. You might also recall that our Microsoft Office courses include most versions of the software so you can enrol knowing that all versions are covered. We also include access to beginners to advanced courses all for one low price! That’s our learning guarantee.
You will have the chance over the following weeks to see some of these new videos right here so stay tuned and make sure you subscribe to receive these posts via your email.
You’ll get some insights into tabs and tables. They are extremely powerful Microsoft Word tools that help you make your Word documents look professional. If you get the wording right in your resume and use your Microsoft Word skills to make your resume look good you’ll increase your chances of getting that job.
Tables are like spreadsheets
Even though you often see the borders of a table in Microsoft Word you can change the formatting so that they are invisible and this is a great way to get some structure in the content in your work document while not showing that your using tables. Tabs are also very handy but you need to remember that tabs are paragraph formatting so if you forget to apply them to each paragraph you are working in you might find the whole process very messy. There are also the option of using the default tab stops to make text line up, or setting your own (which we recommend because you can make the text line up as centres or right aligned and even to the decimal points if you are putting a pricelist together).