Content Marketing
Content marketing is creating articles, blogs, white papers, videos, photos, images etc which contains information that’s valuable to consumers. If your content contains relevant keywords they’ll be indexed by popular search engines like Google, Bing and Yahoo.
Combined with a well planned online marketing strategy it enables people and businesses to be discovered and build a credible online profile. It also results in more inbound traffic to your landing pages so you can better test and measure your website goals.
Content marketing is also aimed at making your site more sticky – ie. customers stay there longer and even follow links to your other content
We’ve been writing about referral marketing a lot lately, and in a recent post about marketing action plans, we talked about why you should include referral marketing and/or networking as a marketing strategy in your marketing plan.
That may seem silly to some people, since networking doesn’t always translate to sales straight away, but we’ve discovered another reason why you should include it in your marketing plan: Google! Continue reading Is Google Your Sugar Daddy?
In the marketing module of our Small Business Management course, our students learn about marketing action plans, and throughout the course come to create their own marketing plan for their soon-to-be business.
We also talked about referral marketing and networking in our last post, in which we outlined what every business should be doing to grow their customer base. For this reason, it should also be included in your marketing action plan. Continue reading But Networking Isn’t Making Me Any Money! Putting Together a Marketing Action Plan
We recently wrote a post about referral marketing and how it can genuinely grow your business. We talk about different marketing strategies in our Small Business Management course, and particularly the different mediums – newspapers, online, etc – that you can use to advertise your business, but referral marketing is one marketing strategy that doesn’t cost a lot and that you can – and should! – begin today. Continue reading Pimp My Business: Networking How-To’s and an Apple Case Study
Marketing and referrals are essential components of any successful business. We cover marketing in the Marketing Action Plan and Undertake Marketing Activities of our Small Business Management Course, where we talk about the ways you can market your business to get those first few customers.
Referral marketing is a great way to gain new customers, and involves encouraging your existing client base to promote your business and its services.
If you’re an average reader, I’ve got your attention for about 15 seconds, so here goes: many things we’ve been taught about the web are wrong. One of the biggest mistakes – thinking that clicking is the same as reading.
Not your average reader? Perhaps I’ve got you a while longer… We’ve mentioned on this blog before that every business owner should be monitoring their web analytics – we’re even developing a Google Training Course for business owners who want to learn more about the Google products.
What Does Web Analytics Help You With?
Web analytics allows you to determine things like where your visitors originated from, your click rate and your bounce rate.
Google considers any visitor who spends less than 30 seconds on your web page before clicking elsewhere to have “bounced” – and the number of people who bounce from your website is your bounce rate.
Clicks and Conversions
Your click rate is the number of people who have clicked through to your website from a search engine, banner ad, or third party link. The goal is to keep your click rate high and your bounce rate low – this is supposed to demonstrate high engagement with your website, your business or your brand; it’s also supposes to guarantee conversions.
Except that it doesn’t – a fact that’s becoming clear to organisations with large web presences, as web users become more sophisticated as the way we use the web has evolved.
According to Tony Haile, of US company Chartbeat, which provides real-time analytics for companies like Time Inc, Forbes and NBC Universal, businesses should be looking towards something he calls Attention Web and away from clicks and bounce rates.
Time and Attention
Attention Web is not just valuing the number of clicks, but valuing the time and attention visitors give your site. “Time is a rare scarce resource on the web and we spend more of our time with good content than with bad,” Haile says.
For business owners this means you need to give your customers and clients, good, valuable content and start valuing the time they spend reading and engaging with it. Do this and your conversion rate will soar – and in turn, your bounce rate plummet.
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If you’d like to learn more about web analytics and other Google products, you can subscribe to our blog. Alternatively, if you’d like to learn more about building an effective website, you can enrol in our WordPress Training Course.
In our Small Business Management course, we discuss creating a website for your business — and at EzyLean, we even offer a training course on creating a website using WordPress. We’ve also talked about some of the website “must haves” on this very blog, but one of the things many business owners still get wrong is communicating what exactly their business does.
What Does Your Business Actually Do?
Being able to explain your business in one sentence or less should be like second nature to any business owner, yet I can’t tell you how many times I’ve been on a business’s website and found myself wondering, “What the hell does this business actually do?”
It seems that somewhere, in the midst of worry about design, functionality, load times, conversion rates, and so on, many business owners — large and small; this affliction is not discerning — forget to answer the most basic of questions and often the fundamental reason a person is on their website: What does my business do?
Take a look at your website. Does it clearly state in one sentence or less what your business does? If we use EzyLearn as an example, we could say, EzyLearn is an online training provider. We could even take it one step further and say, EzyLearn is Australia’s largest provider of online training courses, including MYOB, WordPress and Excel.
Both examples are clear, concise and, above all, they entice visitors to spend time on our website. This is important, because if you leave visitors wondering what your business does and whether you offer the services they’re looking for, they’ll give up and go elsewhere.
Your Business Plan’s Executive Summary
This is where the executive summary of your business plan comes into play. The executive summary of your business plan is used to explain what your proposed business will do; in no more than a paragraph you need to be able to convince the reader that your business idea is worthy of their funding, participation or whatever it is you’re seeking of them.
In essence, your executive summary is your elevator pitch. You need to refine this and whittle it down to a short, pithy explanation of your business and your services. Practice on friends and family if you have to and once you’ve got it, put it straight onto your homepage, or an easy-to-access “About Us” page.
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And remember: the thing about the Internet is that it’s great if you know what you’re looking for; but the majority of people don’t. Always craft your copy like you’re communicating with someone who doesn’t know the first thing about your business or the industry, then go from there.
In a recent post we talked about using web analytics to generate more business and we’ve also talked about the value of web analytics to any small business’ website, because it isolates information you can use to increase your conversions rates, among other things.
Because web analytics is something we cover in our Digital Business Course, we’re not going to spend much more time on that here, but we do want to talk about a great new tool that you can use in-conjunction with web analytics: the web optimization software, Optimizely.
Testing Out Different People’s Responses
Web optimization, or A/B split testing, acts almost like a focus group where, without being told, a small number of customers will be diverted to a slightly different version of a web page and their behaviour compared with that of the users on the standard site. If the updated version of the web page results in more clicks, longer visits or more purchases, the updated version will displace the original; if the new version is inferior it will be phased out with very few people ever seeing it.
Web optimization has long been the open secret of high-stakes web development companies, like Google, but Optimizely’s foray into the marketplace makes it possible for small businesses to have the same data and insights available to them as a big businesses — and cheaply.
While Optimizely — which was founded in 2010 by Dan Siroker and Pete Koomen, who were both product managers at Google — may be used by a number of big players like MTV, Disney and Sales Force, it’s most useful for time-strapped small business owners, where making changes to web content has always been a time-consuming process.
If you have been using web analytics and made adjustments to your web content in response to data you’ve received from your analytics software, then you know how tedious the process can be — but importantly you know how much guesswork is involved in making changes to some elements of your web pages, like copy, for instance.
Are Folks Subscribing to Your Newsletter?
If you’re not using web analytics (and you should be!) it goes something like this: you notice users are landing on a particular web page in response to searching at particular keyword, but they don’t choose to sign-up to your newsletter. Why?
You guess that maybe there’s too much copy and it’s overwhelming the user so you decide to reduce it. You check your analytics — still no joy. Now what? Do you undo those changes and try something else? Or keep those changes and try something else? What if that still doesn’t work? Then what? Also, how long is a piece of string?
Eliminating the Guesswork
Optimizely eliminates all of that guesswork and for as little as $17 a month, it’s a lot cheaper than retaining the services of a web developer to provide this information just once, never mind for an entire year.
Optimizely is another tool small businesses can use to increase their productivity and increase their sales. If creating web content that’s efficient and highly targeted to your customers is a priority for your business, we recommend you give Optimizely a try.
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If your business is about to make the transition online, you can find more information on our digital business course here, or by subscribing to our blog.
In a recent post we talked about using web analytics to determine your website’s conversion rate, which can be used to generate sales leads. Web analytics is something we cover in our Digital Business Course, but for those still unconvinced on the usefulness of analytics, we thought we’d break it down a little further.
Jump On Board the Web Analytics Train
If you’re not on board yet, here are four reasons why you should be!
By now you should be asking yourself how and where you can find this analytics train so that you can board it. In our Digital Business Course we recommend using Google Analytics because it’s free and easy-to-use, which are maybe two of the most important things small business owners care about, right?
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For small businesses wondering how you can best transition online, either in part or entirely (like EzyLearn did not so long ago), our Digital Business Course has been especially created to demystify this process.
Ok, so you’ve got a website and on it you have all this information about your company — who your people are, what you do, how customers can contact/connect with you — and best of all: you get heaps of page views every month! Talk about winning the Internet! You’ve got this website marketing business down, am I right?
Except that maybe you don’t. And for this reason, we’re currently developing a new Digital Business Course to help businesses transition into the online world. A big part of that transition involves understanding how web analytics work, which is the bread and butter of any successful website — and indeed, successful business.
How to Use Web Analytics
To get the most out of web analytics, you kind of need to change the way you view your website. You need to see it as a form of marketing, just like an advertisement in a newspaper or a piece of direct mail. Once you start treating your website the same as you would any other marketing activity, it’s likely you’ll have some questions you’ll want answered.
Your Conversion Rate – Do YOU Know It?
Somewhere on this list — though we imagine that it would be on the top — should be “What’s my conversion rate?” To answer this question, you need web analytics. We recommend Google Analytics, namely because it’s free and extremely easy to use.
Your conversion rate is the number of people who have visited your website and carried out some form of action — signed up to a newsletter, made a request for more information, downloaded an e-book, and so on. In short, it’s any action that involves the exchange of information that you can later use to develop into a sale.
Constant Improvement
But the real genius of analytics lies in how it allows you to isolate problems with your website’s content and refine them. For instance, if you have a rather average conversion rate, but a high bounce rate (the number of people who leave your website within 30 seconds of landing on it), there’s a good chance that’s there’s something wrong with the keywords you’ve selected for your SEO. Or you’ve selected keywords that your website’s content doesn’t address properly. Either way, you need to fix this.
Finding Out How Your Customers Think
Once you do, you should see you bounce rate drop off and your conversion rate increase, which means more opportunity for more sales. And just think: if you didn’t have analytics, you’d have never known. This is what makes web analytics invaluable for small business owners, because it gives you rare insight into what makes your customers tick — what are they really looking for, and how can you adapt your business to meet their needs? — and provides you with the opportunity to meet those needs.
In essence, small business owners now have the same resources at their disposal as large multi-nationals, who typically spend bucket-loads on research and development, focus groups, and the like, trying to ascertain what exactly their customers are looking for — and even then, often don’t get it right.
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At EzyLearn, we use web analytics extensively to ensure we’re constantly meeting the needs of our students and potential students. Through web analytics data, we ascertained that a number of small business owners were looking for a cheaper alternative to MYOB, so we developed two new cloud-accounting courses: the Reach Accounting Training Course and a Xero Training Course to satisfy that need.
For more information or to receive alerts about our forthcoming Digital Business Course, subscribe to our blog by clicking here.
If you spent money on Christmas pressies recently, you’re a small part in the continual climb of online trading in this country. Did you know that in 2012, the value of online trading in Australia reached $237 billion dollars? This represents a 25 percent increase year-on-year, according to the Australian Bureau of Statistics. This increase in online revenue reflects the growing number of small businesses moving their operations online, either in part or entirely — and it’s largely thanks to new technologies facilitating e-commerce for small business.
The Growth of Online Businesses
Prior to 2006 the online marketplace was all but monopolised by the eBays and Amazons, organisations that had the resources to create the necessary infrastructure needed to allow customers to shop entirely online. After 2006, when we first moved our MYOB training courses online, offering a completely online shopping experience was just starting to gain popularity among the small players like ourselves; in the years since, it’s now pretty much become the norm.
As platforms like WordPress have made it possible to create and maintain a website without any design or HTML knowledge, theme clubs like Woo Themes, which provide web-themes to suit a range of different business types, now even include ecommerce plugins that can be linked with a PayPal account.
By offering you services online, you’re opening yourself up to an entirely global customer base, allowing you to offer new or different services than you did before. Since we moved our business online, we’ve also been able to build on our business — this year we added the highly popular Small Business Management Course to our suite of training courses, for example.
For some businesses, moving online is more of a necessity, a way to stay competitive in a world with ever-evolving technologies. For example, new cloud accounting software like Reach (and we offer a course in Reach Accounting too) makes it easier for small businesses to manage their own books, without needing the services of a bookkeeper.
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For many bookkeepers this could spell doom and gloom, or it could provide them with the opportunity to venture into the business of training people on how to manage their own books. As a bookkeeper looking to extend their services into training as well, by setting up a website with an e-commerce facility, you could partner with us to sell vouchers to our training courses.
With a share of $237 billion up for grabs, now is a good time to consider offering your services online, particularly when it’s become so darn easy! We even offer WordPress training courses, which covers setting up ecommerce, so you’ve no excuse for missing out!
Although we are best known around Australia for our Online MYOB Training Courses with lifetime access and all versions of MYOB AccountRight Plus many students enrol into our WordPress training course so that they can create and change their own website.
We received a call from a prospective student this week and he asked about whether we offer training on WordPress.com or WordPress.org so I thought we should take some time to explain the difference and why we offer the training we do.
WordPress is a system for creating and maintaining your online presence. Some people consider a Facebook page or a Linkedin profile to be an online presence and it is, but if you are a business owner you can create an online presence that you own and it’s based around your domain name. When you register a domain name you then point it to a website hosting account (they call this DNS Management) and this is where the difference between WordPress.COM and WordPress.ORG comes in. When you have your own domain name and website hosting you install the WordPress.ORG software on your own website and everything you put online is at your own domain. It helps to give your domain name more value.
[quote]WordPress.COM is a service were you can create an online profile at their website and it eliminates the need to buy a domain name and organise your own hosting, but it means you forego the goodwill value of owning your own domain name.[/quote]
Having said that, WordPress.COM functionality can now be built into the WordPress.ORG software you have on your own website using a service that WordPress call Jetpack. Jetpack enables dozens of extra features, including statistics about your website visitors, and connects your own website with the WordPress.COM service.
If there is one suggestion we have for small business owners who are looking for a website, go with a WordPress driven website because:
We’ve chatted with Paul from BYO Web and he will have some exciting information about WordPress website owners and the ability to easily add an e-commerce shopping cart to your website. Make sure you subscribe to receive future issues of our blog, and watch out for Paul’s exciting WordPress news.
By the way, if you want to get a free training video lesson about how WordPress websites are structured please check out this free WordPress Training video.
We made the decision to use WordPress for our website because it’s easy to use, inexpensive yet looks professional. It’s great for blogging and bringing visitors to your website and is also really flexible — with an abundance of features, layout options and plug-ins.
Yet, when it comes to websites, there are still thousands — yes, thousands — of business owners who don’t have one. These are people who still believe in phone books.
Phone Book Uses
Phone books are pretty handy things. They’re handy for fashioning into a makeshift monitor stand to prop up your laptop. They’re handy for wrapping glassware and crockery when you’re moving house. They’re pretty darn handy for killing really big spiders. And if you’ve got a stack of them collecting dust in your garage since, say, 1982, then why not build a fort? Surely that’s pretty handy for someone, somewhere — the kids, maybe?
Phone books are not particularly handy, however, for finding a telephone number or business listing in 2013. Why flick through some-seemingly million pages searching for something you could easily find with a click of your keyboard, a glide over your tablet device, or a quick chat with Siri?
Get a Website
If you’re a business owner and you don’t have a website, our strong advice is: get one! Today, when people are searching for a business, product or service they invariably Google it, so for anyone in business, a website is an essential online marketing tool.
Again, we highly recommend WordPress. Business owners can manage their own content, which gives you enormous flexibility and it comes with a host of attractive themes and options. We offer an online WordPress training course, designed to help you understand things like SEO, working with plugins (including mobile sites and RSS feeds) and much more.
The 7 Website Must Have’s
If you’re a business owner and you already have a website but it looks like a 90’s relic with loads of Clipart, an endless-scroll of 10-point, Times New Roman copy, punctuated periodically by headings that are underlined, in bold and capped off with 73 exclamation points, then it’s time for a makeover.
There are 7 things you must do when building or renovating your website:
1. Establish Goals: Like anything in business, you need to establish some goals for your website. Things like: Why will people visit my website? What information do I want to provide? What do I want people to do next? You need to answer these questions before you begin.
2. Don’t Forget to be Mobile: The Internet is literally in the palm of your hands; so don’t forget to consider a mobile strategy during the planning stage. You’ll need to consider the main reason people will be visiting your site — for information about your products and services, to purchase your products and services, or something else — and build that into your mobile site, make it the most prominent feature.
3. First Impressions: Your website is your brand, your personality, and your reputation all rolled into one. If your website resembles the shambolic mess we described above, that’s how people are likely to view you and your business: as a shambolic mess. Photos from online photo libraries, like iStockPhoto will give your website a professional finish, but don’t forget to add a bit of you into your website. Too many stock-standard images and you run the risk of seeming generic, uninspired, bland. And bland is boring.
4. Keep it Simple: Don’t overwhelm your visitors with too many links, too many choices. This isn’t a Pick Your Own Adventure novel, it’s a website. Ensure your menu and links are intuitive and consistent. If you want to point people to the “contact us” page in your copy, use the same language that’s in your navigation menu — this will eliminate confusion.
5. Use a ‘Call-to-Action’: Your visitors are here for a reason; capitalise on that. Make sure it’s easy for them to find what they’re looking for — display contact details, proceed to checkout links, or your mailing list prominently — and encourage them to take the next step.
6. Less is More: The endless scroll of copy has got to go. It doesn’t matter how multifaceted or interesting your business is, people won’t read it. They don’t care. If you can’t whittle your business and services down to two or three (short) sentences, get someone else to — we recommend you use a professional copywriter.
7. The Need for Speed: Load times are critical. If people can’t open your page within ten seconds — that includes mobile devices — they’ll try a website where they can. If you’re taking your own photos to include on your website, remember that huge files require huge download times. Make sure to reduce the image sizes to a few kilobytes rather than a few megabytes.
You can master the skills to build a fabulous website a lot sooner than you think! Check out the details of our WordPress Course Outline
We recently wrote about WordPress plugins that are available for websites built using the WordPress CMS (Content Management System) that enables the website to be viewed better on a mobile phone and statistics provided by Google (which you can check out and dive into yourself) show that we are one of the world leaders in mobile phone adoption.
Interestingly just under 25% of Australian smartphone owners used the website browsing capabilities of their phone to perform job searches!
We made the decision to use WordPress for our website several years ago (and build a WordPress Training Course) because it is:
With the importance of Google searches to bring inquiries to your business and the adoption of Smartphones every business needs to have a website that:
Check out the Google OurMobilePlanet website and get all sorts of interesting stats for yourself.
If you have read our blog on your Smart Phone lately you might notice that it is reasonably easy to read on a smart phone. The images in this blog post show the difference between a WordPress website and a WordPress website that uses a free plugin that makes them easy to read on a smart phone, it’s called WP Touch.
We mentioned the great service from Google earlier this week that shows you what your website looks like on a mobile and how it’s also linked to the partnership that Google have with MYOB Atlas in Australia.
We mentioned also that WordPress is a free software program used by Millions of website owners around the world. We installed a simple free plugin to create a much better reading experience (see the image on the left).
Our online WordPress course with LIFETIME access shows you how to install Plugins to get much more functionality out of your WordPress website and blog system.
The best part of WordPress is that it is used by Millions of developers around the world, who are developing Plugins, themes and many other exciting tools to enable you to create great websites, cheaply.
There are some pretty interesting stats that should convince you that having a website that displays nicely on a smart phone is worthwhile.
These are actually important facts to consider when you get your website designer to make modifications to your website and Google have created a fantastic online tool that helps you understand what we’re talking about. This tool also helps to answer some rudimentary questions that you should be able to answer about your website design strategy.
These are some interesting questions:
See What your website looks like.
Oh, by the way, if you opt to get the full report about your website you will get re-directed to MYOB’s Atlas website and hosting solution (we were not actually presented with a report) 🙁
We are constantly amazed at the number of businesses that are enrolling their staff into our online MYOB training course that use a Yahoo or Hotmail email address.
From my experience in the last 15 years domain names have come down from $135 per annum when I used to buy them from Melbourne IT to just $25 per year from companies like NetRegistry. Hosting can also be very inexpensive for micro and small businesses.
When you enrol into the WordPress online training course you can:
Oh, and when you use WordPress you can have a mobile phone ready website in less time than you think by using a free plugin. This means that your website will look professional even on the small screens of iPhone, Android and other Smart Phones.
All you have to do is add the words and pictures and you can have your own professional website (and blogging system) and professional email address.
If you are interested in enrolling into our online WordPress training course with LIFETIME student access feel free to enrol here.
PS: You might be interested to know that the blog post you are reading is created using WordPress and distributed using Google’s Feedburner and we demonstrate how to do all of that in the course.
