Category: Customer Service Jobs

Customer service plays an important role in every business and is a measurement shoppers use to compare your business with your competitors.

Customer service jobs include an element of sales, operations and after sales support and is essentially about the messages and information that you send to potential customers while they are researching products and services they want to buy.

Some of these messages can be systemised using templates, while others will require a good deal of understanding, empathy, good listening, conflict resolution and caring.

Even accounts jobs and technical trades businesses do much better when good customer service principles are followed. Good data entry skills are critical for these jobs because the information is often sent to customers via email, SMS or website chat and it’s important to have a record of the conversations between the business and the customer.

These blog posts share some insights where customer service tasks are performed by accounts, office support staff and sales and marketing employees.

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Are hidden office admin and business admin jobs available in Swag? The Seek alternative

The Hidden Job market for Office Admin and Business Administration on Swag by Employment Hero - MYOB & Xero Courses

Are you tired of submitting your resume to job after job only to get the same automated response?

You know the response I mean:

Hi FIRSTNAME,

We really appreciate the time you’ve taken to apply for the role of Business Admin Manager, and we love that you’re interested in exploring the possibilities of a career with us.

The selection process for this role was highly competitive and at this stage, we will not be pursuing your application further.

We are growing at a super fast rate and would love for you to keep an eye out for other opportunities that pop up at our careers site.

We wish you all the best with any opportunities you are pursuing right now.

Do you ever notice where these emails come from?

Continue reading Are hidden office admin and business admin jobs available in Swag? The Seek alternative
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Business Office Administration Training to find Remote Work

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I recently wrote about the Internship opportunities for selected business and office administration training courses – this work can all be done online, remotely working from home.

One of the best things about running an online training business is that we can deliver our courses to the thousands of students who live in remote parts of New South Wales, Victoria and Queensland and the rest of Australia!

Read on to discover how you can up-skill and learn how to become a remote working virtual assistant performing business and office administration work from your own home

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Match these Office Admin & Accounts jobs with the courses to help you get them

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Someone made contact with us to find out which data entry and office admin courses they need to do to get a job using MYOB. It’s logical to want to know which courses will give you the skills for specific jobs so we put these guides together.

Continue reading Match these Office Admin & Accounts jobs with the courses to help you get them
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Digital Business Skills to Compliment Xero & MYOB Training

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Digital Business Skills are important for everyone who works for a company or who owns one. Authentication for Xero Course students highlighted to me the importance of general digital business skills. Our Digital Business Course has been available for a while as a FREE student inclusion but we’ve recently added to it.

Electricians, tradies and real estate agents are communicating with prospects and customers digitally, even regarding their accounts, and I wrote about how we’ve started to see these skills come up in office admin job ads. If you have any doubts about how to do this you need to up-skill.

Continue reading Digital Business Skills to Compliment Xero & MYOB Training
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APOLOGIES to students on behalf of MYOB Essentials Accounting Software. Attn: MASSIVE update coming for MYOB Essentials Course Materials

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Creating training materials for cloud-based accounting software is a continuous process of improvement. In fact it is much like the process that the software goes through in their Continuous Innovation & Continuous Delivery process. 

Two of Australia’s newest billionaires Mike Cannon-Brookes and Scott Farquhar have become wealthy because they created software that enables companies like MYOB manage a team of developers, designers and analysts in the pursuit of continuously adding enhancements, updating the software, fixing bugs and providing support for their MYOB Tax software via their company Atlassian, but I digress. 

The reason for this post is because of obscure behaviour by MYOB regarding their essentials software and a recent upgrade they performed on the MYOB Essentials software.

Continue reading APOLOGIES to students on behalf of MYOB Essentials Accounting Software. Attn: MASSIVE update coming for MYOB Essentials Course Materials
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Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

Work remotely from home using data entry, customer service and sales agent skills training courses M

Customer service is an expectation that has changed massively over the last 5 decades and technology is a big influence in how well companies perform AND what customers expect. 

My first experiences of customer service involved talking to a person at the counter at the local corner shop. I pointed to what I wanted, knew what the price was and handed over the money. We all smiled and I walked away with a bag of lollies. Things are different these days but customer service is more complex and more important. 

Despite the complexity customer service software makes it much easier to manage at your business website. Continue reading Customer Service: Important Skills for Data Entry, Office Support and Accounts Jobs

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Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants

NSW Police Force Call Centre Jobs need training in data entry and beginner level Microsoft Office Word & Excel Courses - Customer Service Training

I was speaking with someone who recently applied for call centre work for NSW Police and they were surprised at how much of the testing performed at the group interviews required data entry and Microsoft Excel skills.

Microsoft Office skills are important to get office support or admin jobs but even more so now that employees are working remotely from home using their computer. If you need help on that front we offer FREE data entry and absolute beginner level skills in Word and Excel.

Continue reading Data Entry and Microsoft Office Skills: Important for NSW Police Call Centre Work and Virtual Assistants