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Rapid Induct Staff and Contractors or Your Arse Can be on the Line

Online Induction Training for Your Company

online contractor inductions are important for safety training whs complianceTraining is something that I have been involved with since the mid 1990’s – sure, I don’t look that old, but it’s true – and we’ve used all sorts of tools to create our training courses, including:

  • Creating educational videos using Camtasia,
  • Creating some courses using PowerPoint presentations
  • Hosting the videos online using Wistia,
  • Writing training workbooks using Microsoft Word
  • Creating our website(s) using WordPress
  • Promoting our courses using Google
  • Deliver and managing the online training courses and students using Moodle

I spent a lot of time recently speaking with councils, city building managers, schools, aged care facilities and hospitals and have noticed a massive demand for inductions. These organisations want to rapidly induct their staff but more importantly their contractors about how things operate at their facilities. If you read my previous post about rapid induction you’ll know what I mean.

Staff Inductions

We use our own internal inductions to get new staff members up to speed quickly in how our business works, what we expect from them in customer service and most importantly how we offer, sell and support our online training courses so it makes sense to have a training program for existing staff. The most apparent need however is for contractors who come and work at your site and may never have been their before – for these contractors the biggest reason for having a contractor induction is to educate the contractors of any know risks at the site – like asbestos.

Contractor Inductions

EzyLearn free Powerpoint training course videos at Youtube for contractor inductionsContractors who come to sites like hospitals, councils, schools, aged care facilities, city buildings perform their work on complex equipment that could affect the safety of other people in the building. They need to be qualified to do the work they do and they need to have insurances to cover any potential incidents or accidents and WorkCover for their people. These aspects of a contractors work is often referred to as Contractor Management and when this term is used there is often confusion as to whether you are talking about the company or individual people who work for the company.

Many sites have a manual contractor management system which means they dedicate a certain time each week or month to go through files within folders for each supplier to make sure all of their contractors “credentials are up to date” – can you imagine doing this all of the time?! We have a system that automates this process by reminding them of when their credentials are due to expire and need updating, but I digress.

Create Your Own Contractor Inductions using PowerPoint

Startup Academy Create Online Induction Training CoursesContractor inductions are so popular these days because they are a sure fire way for site managers to demonstrate that they have informed the contractors about any potential risks at their sites – and that can save their bacon! Did you know that someone referred to as a PCBU (in WH&S law Person Conducting a Business or Undertaking), is personally responsible and liable if they neglect in their duty of care for safety at their site!

That is why it is important for everyone to have a contractor induction course. It’s also great that these courses can be initally created using software found in almost every office – PowerPoint. It’s up to you then how you want your induction to look to students, plain and simple slides or audio visual presentations.

[quote]Make sure you contact us to see how quick and easy it is to create your own contractor induction training courses and manage your own enrolments.[/quote]

Start Your Own Business Creating Online Induction Courses

If you like the thought of getting to know how to do this you should come and check out our Online Induction Business Opportunities page at the Startup Academy. My team will show you how to complete the whole process of creating a training course, starting with the creation of a simple powerpoint presentation. At the end you’ll have an online training course with test and completion certificates – just what every site needs for their contractor inductions.

Then if you want to build a business based on your new found skills you can work with us to find new clients and start living the dream of working from home helping local business with their safety training. Click on the StartUp Academy image and follow the links and you can even complete the first stage of the course for free.

 

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Why Telstra’s Wi-Fi Hotspots Are Good For Business

Telstra likes the Internet

Telstra and wifi in phone boothsIf you’re like me, then the only reason you still have an account with Telstra is because you need the phone line for your broadband Internet connection. I replaced my Telstra ‘wired line’ with a VoIP service years ago, which I still use to this day as my business phone, though my mobile picks up most of the slack being that I’m often out and about.

For years, I’ve wondered about the future of Telstra. As more companies entered the telco space and then the ISP space, Telstra seemed to becoming less and less relevant. Funnily enough, just the other day someone asked me if I knew where the nearest payphone was and, for the life of me, I couldn’t think of one. It turned out, there was one just a few metres away.

Telstra offers Wi-Fi hotspots to 7.5 million smartphone users

It seems that perhaps Telstra had been thinking the same thing, because this week they’ve launched free Wi-Fi hotspots in payphones right across Australia. I thought this was a pretty genius move, given some 11.9 million Australians own smartphones and, of those, 7.5 million are accessing the Internet from them. Now there’s a reason for people to head to those little orange and blue phoneboxes again – only now they’re kitted out with a pink cube on top and a white Wi-Fi logo.

Of course, there’s a catch: the Wi-Fi isn’t really free. If you’re a Telstra home broadband customer, then any ‘free’ Wi-Fi you use at a Telstra hotspot counts towards your overall monthly broadband allowance, while non-Telstra customers will have to pay for a guest pass to access the network. Telstra will still make money, just as they did through their payphones until everyone started using mobile phones.

Telstra’s marvelous act of reinvention

Catches aside, though, using phoneboxes to offer Wi-Fi is a marvelous act of reinvention. Developing new concepts – or putting a twist on an old concept, at least – is something we cover in our Small Business Management Course, because it’s something every business owner will need to consider at some point during the life of their business.

Indeed, EzyLearn might not be offering training courses at all if I hadn’t done a similar thing a few years ago when I realised face-to-face learning was becoming a thing of the past. When we eventually closed out training centres that could have been the end of my business had I not made the decision to move our content online.

Every business should pull a Telstra

Keeping up with trends and making changes to your business model is what makes a business successful and gives it longevity. Though it doesn’t necessarily have to be something as radical as Telstra’s free Wi-Fi approach. It could be something simpler, like streamlining your business processes and taking advantage of cloud apps, as Rohan Calvert from Men in White has, for example.

Even though I probably wouldn’t use Telstra’s Wi-Fi unless I was in a real bind – perhaps when I’m on holidays and in need of an Internet connection, but I don’t want to use too much of mobile data allowance – I do think it’s a great idea. What do you think?

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Smart TV Guy Has Feet Planted Firmly In Cloud Accounting

Smart TV Installation & Cloud Accounting Guy

As smart devices and cloud-based apps have become more popular, I’ve started to see more and more tradies using their iPhones and iPads to handle their paperwork, a task traditionally left to the wee hours of the evening – or to their wives and partners!

Now, with cloud-based accounting software like Xero and a number of other great mobile apps, tradies can quote, invoice, and even take payments for work right from their smart phones and tablet devices.

Streamlined business processes with cloud accounting

I met Ken Burrows from Love My Home Theatre, a home theatre installation, TV installation and plasma wall mounting business based in Sydney recently, when he was installing a new home theatre system for some friends, and I was taken with how streamlined his entire business processes were.

Everything – from the quote through to payment – is performed entirely online, using a couple of different apps, including Xero which is used to maintain the business’s accounts. In the video you can Watch Ken talk about how he uses cloud-based apps in his business to streamline his business processes, and make him more efficient and I think it helps 1 business owner do the work of more than 1 person – perhaps he can use more people in marketing..

EzyLearn offers a number of cloud accounting training courses, including our flagship MYOB training course, as well as training courses in Xero and Reach Accounting.

Share your cloud accounting story

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Business Opportunities for Ordinary People

We’ll soon be running meetups for our startup academy in these locations.

  • Brookvale
  • Hornsby
  • Epping
  • Chatswood
  • Parramatta
  • Blacktown
  • Penrith
  • Bankstown
  • Liverpool
  • Campbelltown
  • Sutherland
  • Hurstville
  • Randwick

If you want to come along and share your story or learn more about the StartUp Opportunities for ordinary people, make sure you subscribe to this blog to keep up-to-date.

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Are Xero and MYOB going to get SMASHED by QuickBooks Online?

Is QuickBooks Online the White Elephant in the Room?

I recently wrote about QuickBooks, once the great competitor to MYOB accounting software, and I thought I would delve a little deeper to see what has happened with the company that use to be their Australian distributor, Reckon and how big they are in the US. I looks to me like we have a period of consolidation on our hands with some very big companies and many of them listed trying to earn the cloud accounting dollar.

We have online courses in MYOB and Xero and are exploring a QuickBooks Online training course.

What do you Reckon about Reckon?

Reckon 5 year Share Performance
Reckon 5 year Share Performance. Information from Commsec. Click to Enlarge

As a public company you can see Reckons financial results and industry commentary at the ASX website and in their latest financial announcements they confirmed that they had parted ways with Intuit as the Australian distributor earlier this year (saving them $2.5M in royalty costs).

Reckon is now a competitor to their previous partners, Intuit, and a participant in the online accounting and bookkeeping software market with their own software service called Reckon Hosted.

If I were Reckon the scariest thing for me would be that the brand that I helped to build over such a long period is now strongly competing directly against me in the local market. Let’s hope they built some good relationships with accountants who’ll continue to work with and recommend their new product lineup. Their share price seems to indicate that they are currently falling out of favour.

Xero vs QuickBooks Online

Xero Oct 31 2014 Share Performance. From Commsec. Click to Enlarge
Xero Oct 31 2014 Share Performance. From Commsec. Click to Enlarge

Xero is the nameplate for online accounting software because they pioneered accounting software that ONLY works in the cloud. A major shareholder in Xero is Craig Winkler, the man who successfully helped MYOB dominate the accounting marketing in the PC era and sold out to Archer Capital who then sold to another large US private equity company Bain Capital.

I wrote about Xero’s financial performance not long after they listed their XRO shares on the ASX (they are a New Zealand company) but their recent share price performance seems to indicate that they are not popular in Australia. The next frontier in online accounting and bookkeeping seems to be integrations and accounting suite tools for accountants. These integrations and add-ons are one way of making their software more important in the suite of programs that small businesses use and a good example is the recent announcement of Xero’s integration with Microsoft’s Office 365.

Visit Xero’s website and you’ll quickly be able to get to their Add-on Market Place.

MYOB vs QuickBooks Online

Bain Capital paid over 1 billions dollars for MYOB to include it in it’s bag of technology investments – see if you can spot MYOB! Although they are no longer an Australian public company they are listed on the ASX and Aussies can invest in the company that now offers a wider range of services that just accounting software. Their revenue has grown significantly in the 2014 financial year according to their announcement on 25th August 2014.

MYOB had many partners in their PC based software but went through a very tough period when accountants were refusing to recommend MYOB customer upgrade their software. MYOB had to re-write their software to cater for the cloud accounting market and some integrations just didn’t work as a result. It appears that the online version is still popular with MYOB Partners and you can learn more about MYOB Add-ons here.

MYOB is still the market leader for accounting software in Australia an although they appear to be a laggard in the online space they are agressively competing with Xero for new customer acquisitions. A recent article by Peter Dinham at IT Wire about Xero and MYOB customer numbers highlights how dirty the fight is getting and how important accountants are in the sale of accounting software. Peter talks about MYOB being the 800 pound gorilla but when you explore the global market for accounting software you cannot ignore Intuit.

QuickBooks Online and the Global Accounting Software Market

Go to Intuit.com and you’ll be presented with a message that says “we’ve gone global” and the option to go to your local country website site. Let’s face it, they’ve been global for a while but it’s apparent that their online marketing for Quickbooks Online is becoming stronger. I read a recent blog post from Sholto Macpherson’s popular Digital First website about the Top 5 Most Popular Features of QuickBooks Online and note that at the bottom of his post he disclosed that he travelled to QuickBooks Connect as a guest of Intuit. It’s a sign of the impending marketing blitz that a massive US company is capable of.

Visit Intuit’s investor relations website and you’ll see that the revenue for Intuit in 2013 was almost 4 times the total capital purchase price that Bain Capital paid for MYOB when they bought it. With that size, established software brand in Quickbooks and a network of Intuit Pro Advisers ready to help small businesses I think this is the space to watch for online accounting software.

Again, as a very established software publishing company Intuit have an impressive range of Add-ons to help improve the functionality of the software as small business look for ways of integrating the ever widening range of cloud-based software they use.

QuickBooks Pro Adviser Offer

Whilst writing this post I became aware of the big launch that Intuit are doing in Australia to strengthen their network of accountants and advisers. It’s started with a blubbery story about the great history of a 30 year old US company, but I found this video which shows what they are willing to do to help Australian Bookkeepers increase their knowledge, get new sales and better support their customers (Small Businesses).

Here it is..

Join our Bookkeeper Directory

Startup Academy - work from home as an independent contractorIf you are a MYOB bookkeeper and want us to help you get exposure and find new small business bookkeeping clients register with our partners at Workface as we build a national bookkeeping database to help you find new clients and help small businesses find honest, hardworking bookkeepers who operate their own home based bookkeeping business.

To be a bookkeeper in this cloud accounting era means that you can perform bookkeeping from your own home office if you do a great job and have a good reputation. Although you can perform this work from home its becoming more important to get that reputation and one of the tried and trusted ways is by meeting people face to face at networking events. When people get to know you and like you they’ll start recommending you to people who they know need a bookkeeper and that is when you’ll discover the power of referral marketing.

Registering for the bookkeeper directory is the first step in our plan to help people operate a business from home. If you want to read more about how we plan to help ordinary people start their own business as independent contractors visit the StartUp Academy website and learn more. You can subscribe for the free guide that I created to help people on that journey.

 

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How Do Business Recruit Staff?

LinkedIn, Job recruiters and the Internet

Hiring-Time-vs-Money-comparison infographic by recruitloop-small - shows Linkedin is far cheaper than the old job ad alternativesToward the end of 2012, LinkedIn, the social media platform for professionals, reported that their stock had jumped a massive 20 percent in just one day, taking their annual revenue to $860 million. The results were impressive. Forbes magazine was speculating that the company, which was first publically just two years earlier, could soon outpace the revenues of employment website giant, Monster.com. It even looked as though LinkedIn could achieve what other employment websites hadn’t: combining job ads with the art of recruitment.

The main driver of LinkedIn’s success – and indeed the company’s main focus – is its Talent Solutions service, which allows companies to market itself and target talent directly, without the need for a middleman, like a recruiter. This, many have speculated, sounds the death knell for an already wounded recruitment industry, which has been about as secretive about the talent procuring process as Colonel Sanders was about those 11 herbs and spices.

Great For Jobseekers and Entrepreneurs

LinkedIn is a fantastic networking tool for businesses and individuals alike and an equally fantastic online resume for independent contractors and jobseekers; both are topics we’ve written about quite extensively on this very blog. But to truly determine how useful it is to jobseekers, we thought we should look at how useful it is for businesses.

The usefulness of something, particularly for a business, is usually determined in monetary terms – in other words, how much does it cost and how much time or money (though both time and money are synonymous in business) will it save us?

Fortunately, Aussie start-up, RecruitLoop, which is now based in both Sydney and San Francisco after opening offices there when they secured venture capital in 2013 for their new kind of online recruitment agency, ran the numbers for us. (they’ve subsequently grown via acquisition!)

The Old Recruitment Process

Traditionally, if you wanted to locate top-tier talent for your organisation, you had little choice but to hire a recruitment agency. They possessed the secret formula for procuring the right candidates and charged handsomely for it, usually in the vicinity of 15-30 percent of the salary on offer, per hire. RecruitLoop says you should expect to pay about 20 percent.

But first you have to find a recruiter you like. Conservatively speaking, this could take about two hours, including the time it takes to brief the recruiter on the position and candidate you’re looking for. Then it’s over to them – for now.

The recruiter may weed out the good candidates from the bad, but that’s literally it. You still need to interview each candidate, whether it’s two or three or more. After a customary 30 minute pre-interview phone call, it’s standard practice for a candidate to meet with the hiring manager at a company at least twice, sometimes three times. That’s a minimum of 7.5 hours.

RecruitLoop also pencils in time to wine and dine candidates. I don’t know about you, but I rarely hear of a junior or mid-level executive being wined and dined by an employer. This is a practice usually reserved for the top brass, so I’m going to reassign that time to checking out each candidates’ references.

Yes, this is the recruiter’s responsibility and it’s what you’re paying the big bucks for, but it’s precisely because you’re shelling out those big bucks that you should do your due diligence and check out each candidates’ references yourself. (I give you two good reasons why in this blog post.)

Altogether, you’d have spent 13.5 hours on the hiring process, in addition to the 20 percent finders fee you pay to the recruiter. Assuming the candidate’s salary is $75k, and your salary is around $90k (or $47 an hour), you’ve just spent $19k.

The New DIY Recruitment Process

In the RecruitLoop example, they listed multiple employment websites to advertise a job vacancy, but we reckon you only need to use two websites: LinkedIn, which they estimate costs around $1,500 an ad, and Gumtree, which is free.

It should take you about an hour to write your job advertisement, perhaps two if you’re a little rusty or the position is not quite straight forward, which in small business it rarely is. We’ll note down two hours for ad writing, and thirty minutes to post them both.

The average corporate job advertisement yields about 200-300 resumes from jobseekers, but as a small business you may receive less than that. Even if you receive as little as twenty resumes, you still need to cull that down to two or three candidates. That should take you about 3.5 hours.

Then comes the interview process. This shouldn’t take any longer than it would if you were using a recruitment agency, which RecruitLoop estimated would take about 7.5 hours (though they estimated 12.5 hours in their info graphic). Then tag on 4 hours to check each candidates’ references.

You’re looking at about 17.5 hours of your time, plus the cost of advertising on LinkedIn. Assuming your salary is around $90k per year (or $47 an hour), altogether the new DIY hiring process has cost you just under $2,500, though it could cost you as much as $4,900, according to RecruitLoop.

Accessing What’s Behind the Curtain

Since hiring a recruitment agency only saves you about four hours, but costs exponentially more in agency fees, it would seem that the only reason to go with a recruiter is to access to that secret Talent Procuring Process.

But given that the majority of recruiters are now using LinkedIn to target new talent, in addition to their existing database – and who cares about one recruiter’s database when LinkedIn has the biggest in the world? – wouldn’t you rather save your money, invest the time, and go behind the curtain yourself? I would.

The key, of course, is to ensure you’re using LinkedIn correctly, in the first place. After that, the rest is up to you. Next time you’re looking to hire a new staff member – or maybe even an independent contractor – I encourage you to think about the DIY way.

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The Great Compression Squeezes Out Home Based Businesses

There are lots of reasons why it’s a great time to start your own home-based business. I’ve talked about the perks of working from home before, for instance.

But perhaps one of the best reasons to start your own home-based business is that in today’s job market, it actually offers more job security.

Now, this may be pretty much the opposite of what nearly everyone else says about being self-employed, but bear with me. Continue reading The Great Compression Squeezes Out Home Based Businesses

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MYOB Bookkeeper Triples Income With No Extra Advertising Budget

MYOB Bookkeeper Provides Customer Service

Ever seen these headings in online ads? It’s sensational I know and I’d rather not revert to such tactics, but the truth of the matter is that the personal work you do to become a better networker and learn how to become a good referrer of business to other people will turn you into the “go to” person a lot of small businesses would like. The result is that you’ll pick up more business because people trust you.

I’ve written before about the power of combining websites like LinkedIn and good Referral Marketing techniques, but they worth mentioning again, particularly as Michael Griffiths is holding his next Referral Marketing Master Class very soon.

A recent example that Michael gave me about the benefits that one bookkeeper received because of their new-found referral marketing skills is Don Doolan from First Class Accounts. He was able to triple his lead generation just by focussing his efforts on effective networking and finding a way to help his network on contacts improve their business.

Is Referral Marketing just good Customer Service?

Customer service is an important aspect in every business. It’s so important that even the largest of Australian and US companies use it as a tool to generate more sales! We include Customer Service tips in our Small Business Management and StartUp Course from David Hall and I’m mentioning it here because both customer service and networking require a similar effort in modifying your approach to customers and listening to them.

When you listen to your customers in your regular conversations you’ll discover many opportunities to either:

  • Mention a product or service that you offer, or
  • Mention that you know someone who could provide them with exactly what they are looking for.

Just by writing this email I am referring Michael and his Referral Marketing course because I have seen the benefits from other people in our network and I know how important it is to have a good relationship with key customers.

MYOB Bookkeeper Marketing

If you are one of our MYOB Bookkeeping Course students and you are interested in taking the journey of becoming an independent consultant to provide bookkeeping services in your local area please make sure you read about our MYOB Bookkeeper Directory service.

Want help starting a bookkeeping business?

start a bookkeeping business
Business Opportunities for Ordinary People

We have now teamed up with the StartUp Academy to help our students (and anyone else) start their own home based business as a bookkeeper. You’ll be able to earn money by helping people learn how to use programs like MYOB, Quickbooks and Xero or doing the work for them. Learn more about starting a bookkeeping business.

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You’ve Already Got a Business Coach – YOU!

being your own boss
Every time you set goals and generally act like a boss, you’re serving much the same function as a business coach.

Ever since EzyLearn’s early days, when we still had our training centres in Sydney, I’ve always gained a real buzz out of helping our students start their own businesses.

I still do, which is why I recently presented a seminar at the Reinvent Your Career Expo and why EzyLearn has partnered with the StartUp Academy.

The StartUp Academy is a start-up incubator for entrepreneurs who want to work in industries currently experiencing rapid growth — like the work health and safety industry, for example — but who also want to have balance in their home and work life; to be their own bosses. Continue reading You’ve Already Got a Business Coach – YOU!

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Affiliate Marketing: Partner with Us to Start Your Own Business NOW

Start a Computer Training Business

start your own businessDo you want to start your own business? Perhaps a home-based business? At EzyLearn, we’re passionate about helping people follow their dreams and start their own businesses.

At the moment, we’ve got a host of opportunities available to people who would like to partner with EzyLearn and start their own home-based business with a focus on Bookkeeping. Continue reading Affiliate Marketing: Partner with Us to Start Your Own Business NOW

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Reinvent Your Career: ‘Work At Home’ Seminar

I mentioned in my last post that I will be presenting a Work at Home Seminar at the Reinvent Your Career Expo in

Sydney on 30 and 31 August 2014. We call it the WAH Seminar and I really hope to see some of EzyLearn’s students there. We’ll have a stand there for our soon to be announced Start Up Academy!

Continue reading Reinvent Your Career: ‘Work At Home’ Seminar
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Reinvent Your Career, Become an Independent Contractor

Who wants to work from home?

Ever since we started offering our MYOB training courses online, thousands of students have enrolled and learned how to become MYOB bookkeepers. Many of those students are mums, who were looking to become skilled in a job they could do from home.

In 2012, we added the Small Business Management and Start-up course to our online training platform, to help students to learn a new set of skills that would help them start their own businesses as independent contractors, so they can earn more money, work their own hours, work closer to home, and spend more time with the kids.

Continue reading Reinvent Your Career, Become an Independent Contractor

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Get Paid FASTER! Credit Management Strategies

invoicing small business

If you’re working as a contractor and using an Australian business number (ABN), rather than a tax file number (TFN), you’re self-employed, and this means you will need to invoice your customers for the products or services you provide in order to get paid.

If you’ve only ever worked as an employee before, you’re probably used to being able to set your clock to payday, but unfortunately this isn’t often the case when you’re a contractor.

Getting paid late — or worse, not at all! — can seriously affect your cash-flow, and in turn, affect the success of your business, which is why we cover things like financial planning in our Small Business Management and Start Up Course.

Continue reading Get Paid FASTER! Credit Management Strategies
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Pimp My Business: Networking How-To’s and an Apple Case Study

networking2
Once you start networking it becomes easier and more natural.

We recently wrote a post about referral marketing and how it can genuinely grow your business. We talk about different marketing strategies in our Small Business Management course, and particularly the different mediums – newspapers, online, etc – that you can use to advertise your business, but referral marketing is one marketing strategy that doesn’t cost a lot and that you can – and should! – begin today. Continue reading Pimp My Business: Networking How-To’s and an Apple Case Study

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Do You Get Other People to Talk You Up?

referral marketing
Using your clients to refer you is a great way to generate new business.

Marketing and referrals are essential components of any successful business. We cover marketing in the Marketing Action Plan and Undertake Marketing Activities of our Small Business Management Course, where we talk about the ways you can market your business to get those first few customers.

Referral marketing is a great way to gain new customers, and involves encouraging your existing client base to promote your business and its services.

Continue reading Do You Get Other People to Talk You Up?

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Am I Better Off Doing Some Work for Free or Discounting My Rates?

working for free
Working for free is often better than discounting your fees.

We’ve spoken about working for free before. In one post about setting prices we discussed why you should outline the free work that you do as ‘added value’, but if that’s still not working, maybe you should consider working for free.

This may sound counterintuitive, since you’re trying to get paying customers and now we’re telling you to give your services away for free, but stay with us. Continue reading Am I Better Off Doing Some Work for Free or Discounting My Rates?

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Does Your Bookkeeper Have a Clue?

bookkeeper induction program
Having a bookkeeper induction program will add value to your business.

Having accurate business records is vitally important for any business — and most of that hinges on accurate account keeping. If you’re a small business looking to hire a bookkeeper, you want someone who’ll be able to manage all of the data entry and coding for your company accurately and efficiently.

The best way to ensure this is to have a bookkeeping induction program. Continue reading Does Your Bookkeeper Have a Clue?