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What is Xero HQ?

Now you can do more with Xero

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Xero is adding to its list of features with Xero HQ so it’s no longer just for more basic bookkeeping, but can be used for analysis as well.

XERO HAS LONG POSTIONED ITSELF as the cloud accounting software for small-to-medium businesses. It’s one of the most popular of our online training courses; appealing not only to bookkeepers, but small to medium sized businesses in all industries.

What makes Xero so popular is that it is inexpensive software that’s simple to use and has lots of time-saving features.

In doing so, it’s basically left MYOB to hold the mantle of the accounting software used by accountants and bookkeepers.

Now, however, Xero is looking to close that gap, with the launch of “Xero HQ”; a data and insights platform for bookkeepers and accountants who are part of the Xero Partner Program.

Xero HQ wants to help you grow

To shake MYOB’s stranglehold on the accountant and bookkeeper market, Xero had to do something to differentiate itself and tempt accountants and bookkeepers away from MYOB.

And they’re betting that Xero HQ will be the thing that does it. Xero HQ will provide bookkeepers and accountants with data and insights tools so they can provide “advisory level” services to clients.

Xero’s focus on “advisory level” services is important here, because it reveals a couple of things Xero plans to do with the industry. The first is to continue to automate many of the tasks a bookkeeper would traditionally carry out — the introduction of bank feeds eliminated data entry, for instance — and the second is to up-skill junior bookkeepers, while simultaneously embedding them within the Xero ecosystem — which will fit nicely with their recently launched Xero Lifelong Learning platform.

What exactly is the Xero HQ platform?

If you’re part of the Xero Partner Program already, then access to the Xero HQ platform is free. The Xero HQ platform is essentially a separate workflow that you access online, which provides a number of features not available though your regular Xero software.

These Xero HQ features include the following:

  • Activity feed: When your clients’ GST or activity statements are due, a notification will appear in the activity feed to alert you.
  • Client list: This is essentially like a contact book, where you can store all your clients’ information in one place; even those clients who aren’t on Xero.
  • Explorer: This feature pulls data Xero knows about your clients to help you provide them with better advice, or help you up-skill in areas you know are important to them. For example: it will show you which apps are popular across all your clients, so you can learn how to use them.

Xero HQ app marketplace

The Xero HQ platform also has an app marketplace, which has a focus on apps that will help bookkeepers and accountants with their business. That’s different to the existing Xero app marketplace, which is geared towards small businesses in any industry.

The Xero HQ app marketplace is split up into three tiers, depending on the size of your bookkeeping or accounting practice.

Which Xero HQ app marketplace will suit you?

If you’ve 100 or fewer clients, then you’d be best suited to the “activate” package of apps especially “curated” by the Xero HQ team.

If you have between 100 and 200 clients, then you’re best suited to the “energise” package of apps; practices with 300 or more clients suit the “supercharge” package.

It’s up to you which apps you switch on, but Xero has eliminated the leg work involved in finding apps to suit your business needs.

Some common third party apps, recommended across all three Xero HQ app marketplace tiers include:

  • Futrli: A forecasting and reporting app designed to help control cash flow and accelerate growth. Technically, you can pull all these data out of Xero by running a number of different reports and exporting them into Excel, but this app does all that work for you, and just delivers the insights. Partner pricing starts at $399 per month.
  • Receipt Bank: Extracts relevant information from paper receipts and invoices, imports the data into Xero, categorises it, and stores both the data and receipt safely in the cloud. Your clients just snap a picture of the receipt using the Receipt Bank app on their smartphone or upload from their PC.
  • BOMA: Is a marketing and advertising platform that lets you export data from Xero and use it for your marketing and advertising campaigns. With BOMA you can create and broadcast marketing and advertising messages across five channels (email, Instagram, Facebook, Linkedin, Twitter), including sponsored advertising posts on those platforms. It also provides you with all the imagery, templates and other design needs to create your campaigns. It’s basically a one- stop -shop for digital marketing and advertising. Partner pricing starts at $49 per month.  

Xero HQ is where accounting meets CRM

In essence, the Xero HQ platform is where accounting and customer relationship management meet. Xero provides bookkeepers and accountants with a platform that enables high-level analysis and data management through integrating third-party Xero HQ partner apps.

As I mentioned earlier in this post, Xero HQ serves dual purposes: it encourages bookkeepers to move away from providing basic bookkeeping services to deeper analysis and advisory roles; and they can use the Xero Lifelong Learning platform to up-skill and provide those services.

“Xero HQ serves dual purposes: it encourages bookkeepers to move away from providing basic bookkeeping services to deeper analysis and advisory roles…”

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Our Xero online training courses include EVERYTHING for ONE LOW PRICE. Furthermore, if you select our Lifetime Membership option, you’ll have LIFETIME access to our ongoing course updates. All EzyLearn courses are accredited by the Institute of Certified Bookkeepers (ICB) and can be counted towards Continuing Professional Development (CPD) points. Find out more about our Xero online training courses.

 

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The Best Xero-Integrated Project Management Apps

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Which ones are best for your business?

xero integrated apps to keep your business within budget learn xero online learning videos
We look at project management apps that integrate beautifully with Xero to keep your project within timeframe and budget.

FOR BUSINESSES WORKING on large projects spanning weeks or even months, keeping track of time, cash flow and profitability is imperative. This is even more so for businesses that work on fixed-rate contracts or tenders.

Such fixed-rate projects are common in the building and construction industry, but also the creative, engineering, and IT industries.

Many of these businesses manage a project’s workflow across a number of different documents (spreadsheets, their CRM, accounting software) — and many don’t manage it properly at all.

As a consequence, projects often come in over budget. A number of cloud-based project management and workflow apps aim to change that, however.

Continue reading The Best Xero-Integrated Project Management Apps
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Ray White’s Amber and LJ Hooker Compete with Purple & Jim’s Real Estate Play

Woodrising a sign for Toronto Ray White Amber Agent

Real estate agents are seeing purple!

Woodrising a sign for Toronto Ray White Amber AgentTHE REAL ESTATE INDUSTRY IS undergoing substantial disruption. Only the real estate agents and agencies that decide to innovate will make it out the other side.

A big part of that means letting go of the traditional model and embracing a new, transparent real estate sales model, but many agents are still reluctant to change.

And that’s a mistake.

Disruption to the real estate industry coming from many sources

Although much of the disruption is coming from technology companies, such as REA Group and Domain Group in Australia, as well as the tech giants Facebook and Google, other established players, recognising that the timing is right, are entering the fray too.

Together, these businesses are changing the way real estate in this country and across the world is bought, sold and rented. If real estate agents aren’t proactive about this change, they’ll end up being reactive. And they’ll miss out.

One of the Case Studies in our Digital & Social Media Marketing Courses centres upon a McGrath agent based in Sydney’s Cammeray. This agent, Derek, comes to realise his own personal brand is as powerful with local residents as the McGrath brand because he is a hard-working agent and his vendors love him.

Via the virion Digital Agency we were able to help Derek create a website and social media campaign to further hone and build his brand as a property expert.

Jim’s to cut agents’ grass

Jim Penman's Jims Group getting into low cost low commission real estate agency model - tradies might pass on vendor sales leads - AFRTake Jim’s Group, the franchise group known for mowing lawns and fixing broken antennas. Last week, they announced their intention to enter the real estate fray with a new, low-cost service for both agents and homeowners.

The division, which is being headed up by a Jim’s Group veteran and the former sales director of low-cost real estate service Hello Real Estate, will charge agents a flat $1,800 a month franchise fee.

Homeowners will also be able to suggest how much commission they’d like to pay the agent to sell their home. (It’s understood there’ll be a threshold for how low commissions will actually go.)

Jim’s agents will work remotely from their home offices — or their cars — as most Jim’s franchisees currently do, and they’ll have substantially lower overheads so they can provide the same service to homeowners as a traditional real estate agent, only for less.

As an existing and trusted franchise group in Australia, they won’t have to overcome the same barriers like name recognition and trust that new entrants to the market — your Purplebricks, say — did. (Of course, the Purplebricks service is also quantifiably different to the proposed Jim’s service.)

Agents who don’t think Jim’s will make a serious dent in the industry may be right. But that misses the point; the franchise model is about giving business owners a cushion between them and flying solo. Plenty of people work in franchises — real estate is the most franchised industry in this country — but not all of them do. There’s plenty of room for independent agents to take this idea and operate their own agency the same way — and keep their $1,800 franchise fee while they’re at it!

Proptech sector friend or foe?

That brings us to the biggest source of disruption in the real estate industry: the proptech sector. In Australia, agents need to be cautious of

  • REA Group,
  • Domain Group,
  • Purplebricks,
  • BuyMyPlace,
  • Facebook and
  • Google.

But they also need to be wary of any new entrant that puts an “Uber” spin on the sector. (Domain recently opened up its developer APIs to encourage tech startups to use their data to create disruptive new services.)

At the moment REA Group and Domain are focussed on moving closer to the transaction, but they’re also heavily investing in tech to ward off any disruption from tech titans Facebook and Google, which they consider the biggest threat to the real estate industry in this country, and the world. (eBay-owned Gumtree also shouldn’t be excluded from this conversation.)

Would you advertise with a competitor?

Mortgages

Both real estate groups have acquired (or launched through partnerships) their own mortgage broking businesses — Domain’s Domain Loan Finder is a JV with online broker Lendi; REA Group acquired mortgage broker Smartline, and launched its own white label service in conjunction with NAB, called realestate.com.au Home Loans.

Trades & Everything Else!

They each also own stakes in tradie sites Oneflare (Domain) and hipages (REA), connection services Compare & Connect (Domain) and Beevo (Domain), property data and mapping firm PriceFinder (Domain), real estate CRM MyDesktop (Domain) [read more about the best real estate agent CRM’s], and property inspection app Homepass (Domain); Domain will also launch insurance comparison service Domain Insure and real estate agent training and education program Domain Academy.

And REA Group is busy building robots and virtual assistants, which can respond to customer enquiry — requests for Section 32 documents, schedule inspections, and so on.

Neither Domain nor REA are likely to bite the hands that feed them by introducing a real estate agency service or cutting agents out of the picture entirely — this year, REA Group posted revenue of $633.5 million from its Australian operations, of which $538.2 million was derived from agents advertising on its site.

Agents need to innovate NOW

But by owning the real estate “ecosystem”, they make the role of the real estate agent much less vital — and ripe for a new service to come in (like a Jim’s Real Estate) and say, “hey we can do it better.” Before long, that’ll become the “traditional” real estate model, just as the classified websites that usurped newspaper classifieds are now considered the “traditional” model of buying and selling stuff online.

To stay ahead of disruption, agents need to educate themselves. Continuing professional development (CPD) is a mandatory part of staying licensed in every state or territory. Provided agents undertake recognised training and keep their CPD points up, they can study anything relevant to the business of real estate.

Digital marketing is a fundamental part of real estate. Agents who understand how to market themselves online to get new business and demonstrate transparency about how the process works will stay ahead of the curve. Derek Farmer used educational videos and blog posts to explain the buying and selling process, and share market news and analysis.

This makes a sales agent an indispensable source of knowledge and a trusted advisor to buyers and sellers throughout the process, which can’t be replicated by a robot, virtual assistant or app. Virion also helps agents create a digital market strategy for their business, and to fill up their website or social media pages with content that provides information to buyers and sellers they’re currently getting from … Domain and realestate.com.au!

Agents should create their own property ecosystem

Domain and REA are doing their darndest to keep people on their sites for longer. They’re sewing up the entire property buying and selling process with complementary services (insurances, connections, mortgages) and they’re pushing more and more into content (videos, journalism, content marketing); Domain is particularly innovative in the content space, thanks to its Fairfax roots.

As a result, buyers and sellers are coming to agents forearmed, and again, the role of the agent is diminished. But agents can stay in home buyers and sellers minds by creating their own property ecosystem: start a website, fill it with good quality content, use a CRM to manage your lists of buyers, sellers, tradespeople — who have become one of the most important players in the sales process — and pump messages out your database regularly.

Finally, look at introducing a different fee or commissions structure for certain types of property or across the board. This is where the industry is heading and fighting it will only leave you in the same position the newspaper industry was in with the advent of online classifieds; cable TV providers with the rise of VOD services; music labels with streaming services, and so on.

***

Visit the EzyLearn website to learn more about our continuing professional development (CPD) training courses. To create your own property ecosystem with a digital marketing strategy and content, visit Virion’s website for more information.

 

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Accounting Software or ERP System?

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Are you BIG enough yet?

I’VE BEEN IN BUSINESS since my early twenties but it wasn’t until my late twenties that I had any clue about how larger companies use and pay for software. I was going through the process of selling a water filter business that I’d been operating in Sydney’s Dee Why when I had the pleasure of meeting the owner of Fountainhead Water Company, Mark Darling.

Fountainhead used a specialised accounting system for the bottled water business which did everything from receipts for each delivery to capturing bottle deposits, tracking rental coolers and more — and Mark was paying hundreds of dollars per month for this software. It was a far cry from purchasing the MYOB software for a couple hundred dollars and NEVER upgrading (no payroll at the time).

Continue reading Accounting Software or ERP System?
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Using Excel for Client Databases

Excel does great CRM

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Managing large amounts of client and business data is not only possible, but also something you can learn fast and with ease with the help of our comprehensive range of online Excel training courses – covering all skills levels.

MICROSOFT EXCEL IS THE most widely-used spreadsheet application in modern computing. It’s ubiquity means most people use Excel on a regular basis, despite never having had any formal training in its many, many, MANY functions.

While updating the content for our Excel training courses recently, we were reminded of just how powerful Excel remains, and in particular, how useful it is for small businesses.

With its 2013 release, Excel got a serious update, which made it the perfect application to create and manage client and customer databases. Although there are many CRMs available on a subscription that provide the same functions of a database created in Excel, just in a more visually appealing format, they often lack reporting and analysis functions, requiring you to export your data in a Excel sheet anyway.

Flat file databases

Excel’s original ‘flat file’ database still remains the easiest and most basic database to set up and manage, and depending on your business and how you’ll use your database, a flat file database may be all you’ll ever need. If set up correctly, a flat file database will allow you to easily import your customer data into Word, your accounting software, an email marketing service, and so forth.

Relational databases

A relational database is a database that’s structured to recognise relations among the information stored in them. Microsoft offers a relational database program, called Access, which is available with Microsoft Office Professional or higher, or can be purchased separately.

Alternatively, you can create your own relational database in Microsoft Excel, providing you have the 2013 version or newer. When Excel got its update in 2013, it became easier to link charts and cells and to perform searches — all essential features if you’re working with large amounts of business data.

Correct Excel set up is crucial

Once Excel has been set up, it’s as easy as it is powerful to use. Of course, the key is to set it up correctly, so you can avoid errors or having to re-enter large amounts of data to make the format suit another third party software application.

***

Creating and managing databases is included as part of our Advanced Microsoft Excel training courses — and you receive access to ALL OF OUR COURSES, including ALL SKILLS LEVELS for ONE LOW PRICE. You can even start your Excel journey with our FREE Beginners’ Excel Course Workbook. Read more about our beginners’, intermediate and advanced Excel training courses on our website, or enrol to start learning by 5pm tomorrow!

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Learn Microsoft Excel from scratch or brush up your Excel skills, at your own pace, with our affordable Excel online training courses — where you get THE LOT (that’s 9 courses in total) for ONE LOW PRICE — everything included! Volume corporate discounts are available and our courses count towards CPD Points.

 

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Use Excel to Manage ALL Your Investments

Once You Master Excel You Can Do Anything!

using excel for financial forecast granny flat2
Excel is one powerful tool. Its formulas can be extrapolated to most any accounting software program.

In our Excel training Course there’s an exercise workbook on granny flat investments, which takes you through all the steps involved in developing a financial forecast for a granny flat. It can also be used to determine the financial forecast of any investment, not just granny flats.

Even though lots of cloud-based software applications have come along in recent years — Xero and MYOB and CRMs like Zoho — which have made it possible for lots of business owners to keep track of their financials and customer sales history without ever needing to open an Excel spreadsheet, Microsoft Excel is still the software used by accountants and analysts in nearly every profession.

Excel is flexible

Microsoft Excel may be difficult to master — indeed, it’s probably one of the most difficult in the entire suite of Microsoft programs — but it’s also the most flexible. The formulas sitting behind nearly every cloud-based accounting software can all be replicated and modified in Excel, where in MYOB or Xero, they can’t.

You can’t enter the details of your granny flat project or other investment into Xero and MYOB and create a financial forecast, even though near similar formulas are being used each time you run a profit and loss statement.

Cloud software is Excel plus PLUS

Before computers and Microsoft Excel came along, accountants used a pen and paper to keep track of their clients’ business financials. And before that, before the numeral system was invented, the abacus was the main accounting tool used by merchants and traders to keep track of their finances.

You probably have no use for an abacus anymore — although in some parts of Eastern Europe and Southeast Asia people still do — because, as an accounting tool, it’s too basic. But the same cannot be said about Excel, which is capable of handling complex formulas and rendering an answer.

Export accounting data into Excel

Because cloud-accounting software is essentially a very user friendly version of an elaborate, however inflexible, spreadsheet, it means you’re able to export your accounting data into Excel. Financial analysts and accountants do this when they need to carry out further analysis on a client’s financial data, and you can too.

Once you know how to use Excel for financial forecasting, you can use the same formulas and modelling for any financial forecast — be it for a granny flat project, business investment, anything that requires you to make a financial decision.

***

Visit our website for more information on our Microsoft Excel Training Course, with its new intermediate-level ‘Granny Flat Case Study’.

***

online bookkeeping courses to earn cpd pointsEzyLearn Excel, MYOB and Xero online training courses count towards Continuing Professional Development (CPD) for bookkeepers and accountants. We’ve been an accredited training provider of the Institute of Certified Bookkeepers ever since the organisation started in Australia. Find out how CPD points can be of benefit to you.

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Are You a Bookkeeper Who Needs More Clients? Want My Advice?

If you are a bookkeeper, selling online MYOB and Xero training courses could be a perfect complement to your bookkeeping business!

FINDING PROSPECTS AND converting them into clients involves selling and most of us hate doing it, but wait…

For those of us in small business, be it as a bookkeeper, real estate agent, sales rep, virtual assistant or the like, most of us are selling every day of our lives.

This means we get pretty good at it. We develop techniques that we can replicate and that become part of our daily lives.

The process of selling is really no longer about selling per se; it becomes about a systemised process of:

Continue reading Are You a Bookkeeper Who Needs More Clients? Want My Advice?
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Announcement: New Bundle Microsoft Office Word, Excel, PowerPoint, Outlook Courses

Critical Office Skills and Job Seeker Confidence with Microsoft Office Essentials

EzyLearn Microsoft Office Beginners Essentials logo croppedA HUGE PERCENTAGE of EzyLearn students complete an online course with us because they are looking for a new job. However, many people lack confidence because they are not competent using Microsoft Office software programs.

At EzyLearn, we have always included Beginners to Advanced-level training content for our software courses; we don’t want students wasting their time worrying about whether they should do Beginners, Intermediate or Advanced. That said, we’ve consistently had requests for a combination course.

Introducing our Microsoft Office Beginners Essentials software courses — One low price and free student inclusions.

Dropbox included

dropbox-logo-online training courseOne of the most powerful internet based applications that we use everyday is Dropbox. It’s powerful because it enables you to automatically backup any files you save into your Dropbox folder AND it enables you to access your files from any computer. When you delve deeper into Dropbox and start using it on your Smartphone you’ll also discover that every photo you take on your phone (and screen shot) can be automatically saved into your “Camera Uploads” folder within Dropbox so no matter how much phone storage space you have you’ll always have a copy of images in Dropbox.

The Dropbox Course is a Free Student Inclusion and compliments the Microsoft Office Beginners Essentials courses beautifully.

Microsoft Outlook Courses included

Microsoft Outlook product box software training courses 188wideI personally use Google Apps for emailing, contacts, calendar etc because many years ago when I made the switch it was free and Google’s email program (gmail) had the best SPAM filtering on the market so I was guaranteed to only receive the emails I wanted and not all the rubbish — before then I used Microsoft Outlook for many years. Our Microsoft Outlook courses will teach you how to:

  1. Manage your emails
  2. Manage your calendar and meeting appointments
  3. Manage contacts and use Outlook as a CRM
  4. Manage tasks and checklists

Our Microsoft Outlook training course is not available separately but is included as part of our Microsoft Office Beginners Essentials training courses. With a confident knowledge of all of these Microsoft Office Productivity programs you’ll perform better in any job interview and who knows maybe even be able to help other people in the organisation!

Would you like to be an EzyLearn Trainer?

earn money working from home using and teaching how to use MS Office, MYOB, WordPress, Facebook, Xero and moreWe’ve beefed up our EzyLearn Partner program — if you want to earn a couple hundred dollars a week OR make a living out of using and teaching people how to use computer software, Internet services, accounting software and online marketing, then take a look at our EzyLearn Partner page.

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Intuit Quickbooks: take a 70% discount or free trial ultimatum

Intuit Quickbooks sign up ultimatum – clever marketing or a turn off

Intuit Quickbooks Setup Training Course - 5 Sign up for the free trial or get a 70% discount and pay nowI was reviewing the course content for our soon to be released Intuit Quickbooks Setup online training course and noticed the interesting offer that the company makes when you sign up for the free 30 day trial – take the discounted price or lose the offer of a discount!

For their premium online product, Quickbooks Online Plus, that’s a free trial OR the 70% saving of $294.

On the flip side they do offer the ability to cancel at any time. What do you think of that? Feel free to like us on Facebook and share your opinion.

I use MYOB, Xero and Quickbooks and I like Intuit Quickbooks

Intuit Quickbooks Setup Training Course - 6 Share price and enterprise value of Intuit - publisher of QuickbooksCall me a masochist but I believe the best way to be able to use and recommend accounting software is by getting exposed to the programs and how they work by using them yourself – I also think most good bookkeepers should be doing this too.

I confess that I currently use each of these major accounting programs (MYOB, Xero and Quickbooks) and find the Quickbooks Online software very impressive.

Intuit Quickbooks has all the features small businesses expect, including mobile phone apps that make it easy to keep track of receipts using your phone’s camera, for a price that is VERY attractive to small businesses.

Why Intuit Quickbooks can take the Aussie accounting crown

I wrote about the threat that Intuit represent to MYOB and Xero in my blog about whether these two accounting software companies could end up being SMASHED by Intuit in 2014 and if you look at the share price of this company over the last 5 years you can see how they are in a very healthy position (with a valuation just shy of $30 Billion) to maintain strong and constant pressure on the two most widely used accounting software programs. Except for the fact that people don’t like change these are the 3 factors that I think can win Intuit the Accounting software crown in Australia:

  1. Excellent features, including Payroll and bank feeds as basics – they have it all
  2. Great user interface that is easy to use – Xero seems to be trying to emulate parts of the Quickbooks dashboard
  3. Attractive price compared to Xero and MYOB – They constantly have good specials and regular cheaper prices
  4. An App marketing place for project management, point of sale, CRM and other online tools – Intuit have the benefit of being a massive global company with millions of customers (US market leader)

Payroll included for no charge and they’ll convert your current Xero or MYOB data

Payroll has always been a premium feature for MYOB, who earnt significant annual income from businesses who used the software for their payroll and HAD to upgrade to get the new tax tables (even though this was previously a simple file update). Intuit QuickBooks give this to you for their normal subscription prices. The other pain factor for most people is getting the data across from their existing system into Quickbooks and Intuit have sorted that out with a free conversion offer.

When we talk about Quickbooks you should be aware that Quickbooks has always been published by Intuit, but when it was a computer based software program that you had to download, it was distributed in Australia by a company called Reckon. You can read here about the changes since Intuit Quickbooks became a cloud accounting program.

Pre register now for the free training workbook

Pre-register your interest in our forthcoming Intuit Quickbooks course to receive the first workbook for free!

This offer will only be available to everyone registered in our system before the release announcement date and of course it is free to register and free to receive the workbook!

 

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‘Commenting’ in Databases

We suggest only writing the glad, not the bad, when it comes to comments in databases - and indeed, perhaps in life.
We suggest only writing the glad, not the bad, when it comes to comments in databases – and indeed, perhaps in life.

Nearly every company has one – usually as part of their CRM software, but other times it’s just a good ol’ faithful Excel document. Either way, databases are commonplace in a great deal of companies and they’re often used to keep track of communication between staff and their customers.

But what’s the rule on commenting in databases, or specifically, leaving negative comments in databases?

Comments – Integral to a Database

Making general comments in a database following a conversation with a client is pretty much standard practice – in many cases, it’s often the reason you have a database. In customer service call centres, for example, leaving a detailed comment about the discussion you’ve had with a customer is expected – and serves as an invaluable resource for the next person who speaks to that customer.

In this instance, it’s sometimes appropriate to leave comments about the customer’s temperament – angry, rude, upset, and so forth. This just helps the next staff member manage this customer in a manner that suits the circumstances.

But many companies quite commonly also use databases for the express purpose of selling something to a new or potentially new client; negative comments speculating on the temperament or nature of a contact in a database, may not be altogether helpful in this instance.

Reading that the person you’re about to call or have a meeting with is a ‘disgruntled curmudgeon’ is almost certainly going to affect the way you interact with that person. If you go into something expecting hostility, you’ll naturally position yourself on the defense, which in turn is only going to illicit hostility back.

Ditching the Negativity

But what if that person was only responding with hostility because you pre-empted their alleged hostility by being defensive in the first place? That’s a question you may never know the answer to, unless you ditch the negative comments in your database.

That doesn’t mean you can’t write useful comments such as “spoke to John, but he said he wasn’t interested in our product’, but you should definitely avoid comments like ‘spoke to John who was extremely rude and said he wasn’t interested in our product.’ The added detail in the latter is not particularly useful and if that person does ever become a customer it could underscore your interactions with them.

***

It can be a good philosophy to only write the glad, not the bad. Perhaps have a think about that when you leave comments in a database, or make a policy about your own database usage.

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The REAL Benefits of Cloud-Based, ‘Real-Time’ Accounting Programs – A CASE STUDY

Having access to real-time info about their business helped Cheryl and Jim climb from just breaking even to owning two stores.
Having access to real-time info about their business helped Cheryl and Jim climb from just breaking even to owning two stores.

So you’re thinking of starting your own business in bookkeeping — or perhaps a small business in another industry? Cloud accounting programs like MYOB Account Right Live, Reach and Xero can make it much easier for you to start a bookkeeping business from home; these accounting programs can also help existing business owners operate and grow their businesses. And the great news is that EzyLearn now offers courses in all three.

MYOB Account Right Live

Today we’re blogging about MYOB Account Right Live. We recommend this in all of our MYOB training courses — not because it’s the latest version of the hugely popular MYOB software — but because it gives business owners the kind of data they need to run their business efficiently and securely. This was no more evident than in the case of Cheryl and Jim; business owners who discovered that they were literally throwing money away by using an outdated version of MYOB. With the recent addition of our new real-time accounting programs to our suite of products, we figured it’s an apt time to revisit this popular case study.

The Blessings of ‘Real-Time’

Perhaps the biggest bonus with cloud accounting software is that you have access to information about your profits and expenses in real-time. This is enormously useful for small businesses to constantly track how they’re going and make any necessary changes.

We decided to take a look at how one business owner grew a moderately successful business into a totally thriving one by using cloud accounting software to track their expenses.

From a Break-Even Bakery — To Owning Two Successful Stores

Cheryl and her husband, Jim, operated a small neighbourhood bakery in a busy block of local shops. Jim was the baker and pastry chef in residence, while Cheryl, who had previously worked as an account executive at an advertising firm, managed the office side of the business.

“I was used to budgets and targets, so it made sense that I would handle the admin side of the business,” Cheryl tells us. “But, coming from a large-scale ad agency, I had been spoilt for choice in the way of CRM and other software that tracked my sales in real-time,” she says. “I didn’t have any of that with the bakery. Just an outdated version of MYOB!”

Cheryl and Jim estimated that it would take them about a year before they would start to see any real traction with the bakery, but a year had come and gone, and they were still just breaking even.

“Jim would come in and go ‘we had a great day today, heaps of customers’ but at the end of the month we were still struggling with all the expenses, paying our staff and trying to pay ourselves a wage too,” Cheryl says. “Finally I asked my accountant what was going on and he just said ‘update your MYOB.’”

Cheryl comments that having access to data they had previously only received once it was too late was a game-changer. “This sounds funny, but I could see we were spending all this money on flour, but our sales didn’t reflect a need for it,” Cheryl laughs.

“Finally I asked my accountant what was going on and he just said ‘update your MYOB,’” Cheryl says.

“I asked Jim if he was over-ordering because that seemed like the logical answer, but he said he only ordered what was needed,” she says. “This led me to do some investigating.”

What the Data Revealed…

Jim would bake an average of 75 loaves of bread a day, but sales records in MYOB showed they old sold an average of 40 loaves a day; Jim was baking twice as much bread as he needed and all left-over stock was thrown out at the end of the day.

“We were literally throwing our money away,” Cheryl says. “But it was a learning curve.”

Before long Cheryl and Jim implemented various other systems to track their stock, so they could better manage their expenses. Within a year, Cheryl and Jim had completely turned their business around.

“Now we have two shops,” Cheryl says. “Where before we struggled keeping just the one going. Being able to see what we were spending as we were spending it — that changed everything.”

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Basically you’re running blind if you’re not able to see your accounts in real time. The use of cloud accounting software like MYOB Account Right Live, Reach and Xero grants you this, safely and securely. Want to get up to speed with everything MYOB? Our MYOB training courses will equip you with the information you need. Enrol today.

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Is Zoho the Small Business Solution?

Check out the numerous Zoho apps for small business.
Check out the numerous Zoho apps for small business.

It’s fair to say the MYOB is the undisputed market leader in accounting software. Even despite the number of new cloud-based software packages that have sprung up in recent years, MYOB is still the software of choice for most accounts and it’s why we offer MYOB training courses. But for someone starting a new business, MYOB might not actually be the must-have accounting software; there’s a new player in town, offering turnkey solutions for small businesses: Zoho Office Suite.

Cloud-Based Zoho for Small Business

Gone are the days of needing several different, rather expensive, software packages installed on your PC; with Zoho Office Suite you don’t even need one. Entirely cloud-based, the Zoho offering is broken down into three app packages: Zoho Business Apps, Zoho Collaboration Apps and Zoho Productivity Apps.

The Many Zoho Apps

Zoho Business Apps includes CRM, books, invoicing software and a website builder, along with other more ingenious tools such as, the support app for managing your customer service, a custom app-builder tool and a recruitment app that allows you to collect resumes and schedule interviews with candidates.

Zoho Collaboration Apps includes a project management app, a social network app called, Pulse, along with chat, mail and docs apps.

Zoho Productivity Apps features a number of word processing apps, including Writer, Sheet (like Excel), Show (like PowerPoint), Notebook, and a Calendar app.

Select a package and a plan that suits your business needs, pay a small monthly fee, and your business has access to each of the apps within that package whenever and wherever they’re needed. The downside: there’s no pricing plan for all three packages, bundled together.

Zoho Books

But say you don’t want all that anyway; you just want some decent invoicing or bookkeeping software. No worries — each Zoho app is available separately. Zoho Books, which is the closest thing to MYOB and offers unlimited invoicing, expense tracking, reconciliation, time tracking, multi currency support, and the newly added automatic bank feeds and credit card feeds feature, costs only $USD24 per month and includes access for two users.

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For new businesses, Zoho is certainly an affordable option, whether you only sign up for Zoho books, or whether you take on an entire business, collaboration or productivity apps package. For bookkeepers, however, MYOB is still the preferred accounting package. That means training in MYOB is still as necessary and vital a skill as ever.

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Do an MYOB Training course and get webinars for free

Webinar for MYOB bookkeeping training courses and student support onlineAs part of the research into our Continuing Professional Development (CPD) program for MYOB training course students we are exploring different webinar platforms and we thought you’d be interested to learn about it. For existing EzyLearn students it will mean free MYOB Bookkeeping webinars in the coming months.

We’re proud of our online MYOB training courses and thousands of students are too, but we’ve found that students are interested in lots of other skills relating to earning money for themselves as either an employee or a contractor. Things like using Word to write a resume, using WordPress to manage their own website, how to use online CRM (Customer Relationship Management) programs to keep track of all their contacts etc. We mentioned in a early blog post about our plans to provide more training resources for working mums and we’re getting closer to our final goal.

The purpose of a webinar is to deliver educational content similar to what you would experience with a seminar except that you save on time, travel, money, petrol and you can even watch the presentation at a later date. Our team has been in contact with accountants, career professionals, online service providers and a host of other industry professionals who will be providing information, training and tips and tricks at our webinars and I hope you can join us in this journey.

If you are an existing student and have some idea or suggestions of topics that you would like us to cover, this is your chance. Send your suggestions to sales@ezylearn.com.au and we’ll discover the most popular and work on a schedule for the rest of the year. If you are not a student yet, this is the time to enrol. Stay tuned for more updates shortly.

 

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Is being a work-at-home mum like being on holidays?

cloud based voip telephone systemsOne of the great benefits of being a work at home mum is being able to watch your kids grow up while you take some time out to do work. Since we operated computer software training centres in 1999 many of our students have been either working mums or mums returning to the workface after spending many years in babyland and for many it has been a difficult change.

We’ve always noticed that many mums look to enter the workforce in the bookkeeping field because the work is not time critical yet requires a good skill level that ends up paying well. The great news is that bookkeeping is moving further and further into the cloud so you can now literally do the books from your home.

We’re proud to say that we have a team of work at home mums keeping the engines running at EzyLearn Online. Our MYOB training courses are some of the most popular MYOB courses in Australia and we are able to provide them at their current prices because of the work-from-home mums that are part of our team.

Our business utilizes some state-of-the-art software as a service (SaaS) tools available today and we’re committed to helping all work-at-home mums learn the skills they need to ensure that they can have the work-life balance they are looking for. Our Work-at-home mums use VIRION business grade voip telephone services, HighRiseHQ online CRM, our online learning platform and our online student support system that manages queries from students.

Where you live has never been less important than now. As long as you have a good broadband internet connection and the skills to use cloud based applications you can earn a living while bringing up your children.

To those work at home mums reading this blog post we want you to know that we have some exciting announcements between now and the end of this year about the plethora of online software applications that enable you to earn a living from home while looking after your kids. If you haven’t subscribed yet, feel free to do so and receive updates as they are announced.

Stay tuned for announcements of new courses planned in the coming 6 months…

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What is a Remote Contractor or Virtual Assistant (VA)?

Software as a Service (in the Cloud)

woman using mobile to find job in payroll, accounts receivable or administrationWITH THE ADVENT of fast speed broadband internet, software programs that operate “in the cloud” and telecommunications that use your internet connection, there’s no wonder the Remote Contractor market is growing.

In the Cloud explained

What is in the cloud, you ask? Well, it’s just like Hotmail or Facebook or your internet banking; secure services that you use on the Internet from anywhere in the world.

It’s easy to access and you don’t need to bring your computer with you if you don’t want to. Even programs like MYOB are moving to the cloud with their online product called Live Accounts. It’s also an interesting time for these companies because new and nimble competitors have an opportunity to grab a market share; take Xero online accounting (New Zealand company) for example.

There are online customer databases like SalesForce which companies use to keep track of their customers and Skype that allow personal users to make calls to other Skype users for free. These services enable you to work from where ever you are and enable employers to validate that you have logged in and performed the desired work so opportunities are coming thick and fast for home workers.

Remote Contractors and Virtual Assistants (VA)

Remote worker, home-based employment, virtual assistants and even Mumpreneurs (working mums and parents starting their own businesses) are some of the terms used to describe this type of work. Some of the work available is paid hourly pay or payment for specific tasks. Of course, it’s an ideal situation for working parents who need to earn an income while caring for babies and young children. But it’s also fairly in demand.

Courses built around employment outcomes

If you’re going to invest time and money in study and upskilling, it’s a given that you want to earn more money as a result, whether that be locally or in your home office. Our online training courses are designed with job outcomes in mind — our cloud accounting software courses in MYOB, Xero and Quickbooks are designed by professionals working in the industry so they know what the requirements are.

Our training courses include real life examples mirroring the everyday occurrences of real world businesses, and its becoming increasingly common for businesses to outsource work tasks to contractors working from home (think bookkeeping, telemarketing, graphic design, social media, content marketing and sales work).

What you study in our courses follows the logical flow of the how everyday businesses are run. Bookkeepers are as in demand as ever, and our courses are designed to help you set yourself up as a bookkeeper, working in an accounting practise, for yourself, or for someone else’s business.

If you’re considering a local position as a receptionist, or in administration or clerical or you enjoy bookkeeping work and want to find a job in accounts payable & receivable and payroll, we have courses for all skills levels from beginners’ to advanced.

Find out more about how we will help you earn more money